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@Robert, We made some improvements in our plugin to get the recurring billing count field to work with a stripe subscription.
Updating the player might fix this issue. So we will work on that. But you should still use a higher number than 300 seconds (5 minutes) if you are going to embed videos that are 30 to 1 hour and 30 minutes long. You currently have it configured so all of your protected videos will expire after 5 minutes from the moment the page loads. Now it may not happen right at the 5:01 mark, but Amazon S3 server will randomly stop the data streaming at some point.
We would still like to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.
@Michael, What value do you have in the “AWS S3 Video URL Expiry Time After Page Load” field? Please provide a link to the page in question so I can take a look.
Hi, We made some changes to the payment gateway bundle addon to get around this issue. I have sent a copy to your registered email address for testing. Let me know if you don’t receive it.
Hi, Did you specify a label for bitpay in the settings (WP eStore > eStore bitpay > Bitpay Selector Label)?
Hi, I clicked on the “Reel” button. But the popup that opens is not ours. It’s coming from this plugin:
[http://279.0aa.myftpupload.com/wp-content/plugins/responsive-lightbox/assets/swipebox/css/swipebox.min.css?ver=1.6.12]
@metmet, We will check their integration code and get back to you.
Hi, We will need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.
Hi, We need to take a closer look at your site to investigate this issue. I sent an email to your registered email address for site access. Let me know if you don’t receive it.
Thanks. There are some line breaks in the shortcode which made it broken. Please copy it from here and paste it as plain text into the visual editor.
[wp_lightbox_ultimate_youtube_video_embed videoid=”V7M2Jdd5xIM” width=”640″ height=”480″ hd=”” autoplay=”1″ display_control=”1″ fullscreen=”1″ autohide=”2″ theme=”light” show_suggested_video=”0″ use_https=”” enable_privacy=”” show_logo=”” showinfo=”” anchor_type=”text” text=”Play Video”]
Alternatively you can switch to text/html mode and paste it.
I see some JavaScript errors that are coming from your divi frontend builder script. I believe these errors are causing lightbox to not function properly. This post will show you how you can debug JavaScript errors on your site:
https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site
Hi, I believe the shortcode got formatted when you made the changes. The double quotes in the width, height and fullscreen parameters don’t look right. Please manually change it and see how it goes.
Alternatively you can just copy the shortcode from here:
[wp_lightbox_ultimate_youtube_video_embed videoid=”aLZo7I1z8t8″ playlist=”” width=”840″ height=”480″ hd=”0″ autoplay=”1″ display_control=”1″ fullscreen=”0″ autohide=”2″ theme=”dark” use_https=”1″ enable_privacy=”” show_logo=”1″ showinfo=”1″ auto_popup=”” direct_embed=”” anchor_type=”image” text=”” source=”https://www.kidpower.org/wp-content/uploads/2017/02/filename.png”%5D
Make sure to paste it as “plain text” into the visual editor.
It would probably be better if we take a closer look at your site. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.
If you open your browser console you will see this error:
Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause().
This bug has been reported here:
https://bugs.chromium.org/p/chromium/issues/detail?id=593273
We have just released an update to get around this issue. Please load a fresh copy of the plugin and see how it goes:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
