S3 Videos stop playing at 7-8 minute mark with error html5: video file not found

[Michael]

All S3 video’s stops playing at around the 7-8 minute mark !! This has on recently started doing this, got a complaint from a member.

We have a members section with many S3 videos listed, as mentioned above the videos just stop playing on or about the 7-8 minute mark.

– iPhones and iPads just stops playing or stalls at around the time mentioned above.

– PC’s, Macs they stop playing around the same time, however an error comes up

HTML5: VIDEO FILE NOT FOUND with the access details

Can give you my access details to the members section in an email if you would to take a look.

[wpCommerce]

Hi, We will take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[Michael]

Hi,

Have had some success here, as per normal when one does a little deeper investigation.

It was a plug that was causing the above issue.

It was a Plugin called MediaElement.js – HTML5 Audio and Video that was interfering with WP Lightbox once I upgraded WP Lightbox ultimate to 2.1.9

Sorry to bother, this post may help someone else with the same issue.

[Michael]

Hi,

I am getting reports from users that this issue is happening again around the 12 14 minute mark.

I am not sure what it and would appreciate some help in solving this issue.

I can t say that it is a plugin doing it this time.

We are still using a Flowplayer 5 license, I guess the version in the plugin has been updated correct.

[Michael]

Addition the specific error that I am getting on the player is

HTML5: NETWORK ERROR

[wpCommerce]

@Michael, What value do you have in the “AWS S3 Video URL Expiry Time After Page Load” field? Please provide a link to the page in question so I can take a look.

[Michael]

Greetings,

We have 300 seconds as a value. All the long videos are in a members section, I can send you my members login. If you send me a link. We have 3 different websites that basically deliver content to USA and Australia from S3. Different buckets for USA users and AU users same content.

Our videos are all teaching videos anywhere from 30 to 1 hour and 30 minutes long in an S3 account.

Encoded correctly and have been there in S3 for some time. These reports have only been recent with new users.

At first I though it was the FlowPlayer version in the Plugin. We have Version 7 licenses at FlowPlayer but I think the Plugin still has version 6. At least thats what FlowPlayer said. Thats why we have FlowPlayer logos on the our Players currently. I guess you will update to version 7 in the Plugin soon. Not sure how that works.

Strange thing to me is that its not everyone reports this error, only some report “HTML5: NETWORK ERROR” and some report that the video and Mp3s just stop at around the 15 minute mark.

I am in Australia and it does not happen on any of my testing devices and Mac using Safari or Chrome.

One user, his Internet service provider is Time Warner USA, I got him to do all sorts of tests using his phone data instead of his home ISP connection. He was using an iPhone with Safari

He has still to get back to and tell me if only happens on his Time Warner connection.

A user here in Australia reported the Mp3s stopped playing through Flowplayer at about 15 minute mark. He did not tell me what browser he was using or the error he was getting if at all..

Any ideas..?

If you send me a link i will supply access to both members areas or I can create a test page.

[wpCommerce]

Updating the player might fix this issue. So we will work on that. But you should still use a higher number than 300 seconds (5 minutes) if you are going to embed videos that are 30 to 1 hour and 30 minutes long. You currently have it configured so all of your protected videos will expire after 5 minutes from the moment the page loads. Now it may not happen right at the 5:01 mark, but Amazon S3 server will randomly stop the data streaming at some point.

We would still like to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[Author]

Posts