[Peter]

Hi,

You are most probably running out of memory.

What is the value for the PHP memory_limit on your server?

If it is less than 128M you will need to increase it to at least that value – preferably to 256M if you can.

[Peter]

Have you tried going to the Appearance -> Menus page and removing the details page from the menu?

[Peter]

After looking at your page, the HTML source contains the following error:

<b>Fatal error</b>: Allowed memory size of 67108864 bytes exhausted (tried to allocate 14400 bytes) in <b>/home/xxxxxxx/www.pawtraitsdogphotography.co.uk/wp-content/plugins/wp-photo-seller/models/WPSCommon.php</b> on line <b>2651</b><br />

The above means that you do not have enough memory to handle the photo processing tasks such as watermarking etc.

You will need to ask your host provider to increase the PHP memory_limit value to 128M or preferably 256M.

[Peter]

Please provide a link to the gallery page so we can see it.

Also, can you enable debug from the photo seller settings page?

[Peter]

1) Go and grab the following plugin:

http://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413

2) Then add the following CSS code in the settings of the above plugin:

.wps_digital_details_table .wps_tr_even{

background: transparent !important;

}

[Peter]

Is working great for me. I just viewed your gallery and I don’t see the problem anymore.

Try clearing your browser caches.

[Peter]

This custom CSS code should work:

.fancybox-overlay{

z-index: 999999 !important;

}

[Peter]

Hi,

How did you upload the images?

Seems like the urls of all of the files representing the thumbs are missing from the html code.

When viewing your page using firebug I can see that the “src” attribute is empty for the <image> elements.

How big are the photos you uploaded?

Can you try creating a new gallery and uploading new photos and choosing another template (say template 1) to see what happens?

[Peter]

I tried viewing your gallery and everything is working fine.

[Peter]

To eliminate the possibility of a conflict, please do the following plugin/theme conflict tests:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Also provide a link to the gallery which has the issue and tell us which image thumbnail opens an incorrect photo.

[Peter]

Problem solved – my mistake.

I sent you the wrong zip file.

[Peter]

I sent you a copy of a beta version of the plugin for you to test a new feature which will allow you to display the latest x galleries – where x is a parameter in the shortcode which you can define.

[Peter]

Currently you can’t manipulate which galleries are displayed on the page but you can order the galleries by date ascending or descending. The setting can be found in the main gallery settings page and is called:

Sort Order Of Gallery Selection

[Peter]

Hi,

I meant that you are using the paypal test system.

In other words in your photo seller settings, you have set the “PayPal Test Mode On” setting to “yes”.

To use the real paypal account you will need to set the above to “no” and then make sure that you have set the proper paypal email in the “Payment Gateway” settings.

[Peter]

Hi Alex, Yes that’s right the photo seller doesn’t currently record downloads but you do have the option to resend the encrypted link to your buyer should they claim they didn’t receive it.

All you need to do is go to the orders menu and click the order in question and note the photo ID.

Then go to the “Admin Functions” menu and type that photo ID in the relevant field and the plugin will generate an encrypted download link for that photo which you can send to your buyer.

Additionally, if you have logging always enabled, you can also prove that the photo was sent to them because the following will be produced:

[LOG DATE: 01/01/2015 11:11:10 am - Server time zone UTC]

Buyer email successfully sent to: [buyer-email]

[Author]

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