Photo Seller – How to verify that purchased image was downloaded

[alexkir]

Hi Peter, How to verify that purchased image was indeed downloaded, if there is a need to prove to Paypal that the file was delivered to the purchaser in a case of a chargeback or dispute? Any suggestions?

Thank you,

Alex

[Peter]

Hi Alex, Yes that’s right the photo seller doesn’t currently record downloads but you do have the option to resend the encrypted link to your buyer should they claim they didn’t receive it.

All you need to do is go to the orders menu and click the order in question and note the photo ID.

Then go to the “Admin Functions” menu and type that photo ID in the relevant field and the plugin will generate an encrypted download link for that photo which you can send to your buyer.

Additionally, if you have logging always enabled, you can also prove that the photo was sent to them because the following will be produced:

[LOG DATE: 01/01/2015 11:11:10 am - Server time zone UTC]

Buyer email successfully sent to: [buyer-email]

[Author]

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