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September 18, 2016 at 1:16 am in reply to: WP Photo Seller No Customer Email Or Orders Showing #74159
Peter
MemberThat’s odd and I can definitely confirm that the checkbox you are referring to should not and does not determine whether downloads work or not via the email option.
I think your issue was being caused by something else because as previously stated the saving of the data into the “orders” table was always failing on your server.
Anyway at least you have everything working now and if you see this issue again let us know.
September 17, 2016 at 2:23 am in reply to: WP Photo Seller No Customer Email Or Orders Showing #74154Peter
MemberI can see that for some reason your logs show an error as follows:
“Failed to insert the following into the order table”
In other words your server failed to do the DB operation which saves the order.
Please check that you have the following setup correctly:
Log into your paypal account and check the following settings:
1) “Auto Return” (this should be enabled)
2) “Payment Data Transfer” (this should be enabled)
3) “Instant Payment Notification (IPN)” (this should be enabled).
4) UTF-8 formatting enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email
Photo seller side:
1) In Payment Gateway Settings make sure you have entered your paypal email and also the correct PDT identity token.
Can you also double check that the following tables exist in your DB:
wps_orders
wps_order_items
Also can you please check your server error logs and let me know if you see anything related to the photo seller failures.
Peter
MemberCan you try the following plugin/theme conflict tests to see if maybe another plugin or your theme might be preventing this:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
September 17, 2016 at 2:01 am in reply to: Photo Seller – How to remove text from customer thank you email #73715Peter
MemberNo you won’t lose settings or photos.
Peter
MemberThere isn’t an export facility for the photo seller mainly because of the complexity due to the many dependencies.
If you have a known clean complete backup of your old site you can use that to restore on the new site. (your host provider will be able to help you with that)
September 16, 2016 at 12:26 am in reply to: Photo Seller – How to remove text from customer thank you email #73713Peter
MemberIt definitely works because I just re-tested it again to confirm.
You must have the wrong plugin version. I will send you the zip file again and remember to deactivate and delete your current version and then install and activate the new version.
Peter
MemberI sent you an email with an updated plugin zip file. Please try it and let me know how it goes.
Peter
MemberI just want to confirm with you – since changing the WP config for thumbnail size and re-creating your galleries, what is the current issue you are having?
Is it the getimagesize error?
September 14, 2016 at 3:30 am in reply to: Photo Seller – Link from Facebook can not add anything to cart. #74119Peter
MemberIs the result the same for iOS laptops and computers or is it just mobile devices?
September 14, 2016 at 12:40 am in reply to: Photo Seller – Link from Facebook can not add anything to cart. #74117Peter
MemberAre you using the Facebook app to open the link from a post?
What do you mean by post?
All I did was when I logged into the app I went to the FB timeline and clicked on a test link I posted which was referring to my photo test site. Once I was redirected to my photo site I successfully added an item to the cart and proceeded to checkout.
What is the link to your FB page which contains the link to your gallery?
Peter
MemberI will look into this further to see if the code can be modified to prevent your issue.
September 13, 2016 at 1:34 pm in reply to: Photo Seller – Adding a text description to a gallery #74126Peter
MemberNo worries and glad I could help.
September 13, 2016 at 1:31 pm in reply to: Photo Seller – Link from Facebook can not add anything to cart. #74115Peter
MemberI installed that FB app on my phone and tried a quick test using my photo seller test site and everything worked fine.
Can you try the same test using my test site gallery?
[http://e-jelly.com/wp4_photo/photogallery/gallery2/]
September 13, 2016 at 1:08 pm in reply to: Photo Seller – Adding a text description to a gallery #74124Peter
MemberIf you mean some text before the list of thumbnails on a gallery page then you can easily do that by editing the individual gallery page from the wordpress pages menu and you can add whatever text you want before the gallery shortcode.
September 13, 2016 at 12:06 pm in reply to: Photo Seller – Link from Facebook can not add anything to cart. #74113Peter
MemberDoes this FB app have its own browser? I wonder if that might be the issue?
Does this issue occur for other wordpress shopping cart types?
For example, if you search for “woocommerce demo” using google, can you try the same test using your FB app by trying to add products using that demo?
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