[Peter]

After you complete a payment on the RedSys site, are you returned to your site’s thank you page?

[Peter]

Ok thanks for the log info.

Looks like the IPN is successfully coming back from paypal but your server is not saving the record to the DB. One of the logs you posted has the following statement:

Failed to insert the following into the order table

Can you please check your server’s PHP error log file and let us know if you see a log with an error related to the database? (if you don’t know how to find the server PHP error log file your host support people will be happy to help you)

Also can you please log into PHPMyAdmin and verify that the following table actually exists:

“wps_orders”

[Peter]

In addition to the things already mentioned, please also ensure that you have not accidentally deleted a page called “IPN”. This page should have the following shortcode:

[WPS_ipn]

This is an important page and should have been automatically created by the plugin. This page has a parent called “Store” and it has a shortcode:

[WPS_store_home]

Please do not delete any automatically created pages from this plugin.

[Peter]

Have you correctly configured your paypal PDT token?

Also in the advanced settings page of photo seller have you enabled “Display Download Links & Purchase Info On Thankyou Page”?

Does your thankyou page have the shortcode “[WPS_thankyou_page]”?

[Peter]

Hi,

The pages are automatically created you will need to do nothing manually as far as page creation goes.

For example, there will be a main album home page which lists all albums and also when you click on an album you will see its individual photos.

(If your wordpress is configured to use permalinks with postname, the main album home page will be the page with the slug called “photoalbums”. Otherwise if you look in the pages menu you will see a page with title “Photo Albums”)

[Peter]

Hi Webitect,

Are you saying that there are multiple records with session_id = “PMW3MJ2AM6SUY4A1IKTTGMPDH6L0YRHJ5E1TJ2XZ”?

That is highly unlikely.

What I think is happening is that whoever is constantly visiting your site is always accessing it with the relevant photo seller session cookies cleared. Hence, this is why this plugin thinks that each visit is a brand new one and thus it will set a cookie and create an entry in the sessions table.

Therefore as per wzp’s suggestion, I think you are being probably being targeted by some kind of automated bot.

I recommend that you take steps to ban that IP address.

[Peter]

Hi rick_od,

Thanks for the info.

Yes some servers (especially shared servers) may struggle with the creation of zoom and watermark images because this is particularly resource-intensive.

[Peter]

I’ve never seen such a problem before.

Is there an example of some of those logs you can provide?

Any more info you can get from your host support people (such as which table is being written to) would be helpful too.

[Peter]

Hi all,

Yes there is a slight bug with that setting and I am still looking into this.

In meantime I recommend as a workaround that people leave the following checkbox disabled in the tax settings:

“Display Prices With Tax Included”

[Peter]

Since you mentioned you are on a “shared” server plan, then from past experience it is most likely that your server is running out of PHP memory during the unzipping/copying/photo-processing.

Even though you say you have a memory_limit set to 256M, this may not always be the case for your environment because your host provider may be throttling your memory usage in order to not overload the server because it is being shared by many other accounts at the same time.

I would encourage you to check your PHP error log file and see if you are getting any logs which look like the following or similar:

Fatal error: Allowed memory size of xxxxxxx bytes exhausted

[Peter]

Yes since the inner container is slightly smaller due to the centering CSS code, the thumb sizes within that container may have adjusted accordingly too.

[Peter]

Hi Groa,

I will email you to get login details so i can take a closer look at your site.

ps: have you had a chance to find out what is adding the “v=xxxxxxxx” on your site’s URL when a visitor browses your pages?

[Peter]

Looks like the galleries are now working….perhaps you fixed something on your site?

[Peter]

Before you updated the theme did all galleries work?

Have you checked if those pages exist in the wordpress “Pages” menu?

What is your wordpress permalink setting?

[Peter]

You could try the following:

1) Go and grab the following plugin:

http://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413

2) Then add the following CSS code in the settings of the above plugin:

#wps-gallery-template-7{

width: 80%;

margin: 0 auto;

}

[Author]

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