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Since I cannot edit my previous post let me point out a mistake in what I said and clarify regarding it being related to my other post.
Scratch the first paragraph of my previous post, instead here is clarification.
The two issues are both happening to the same product. So, same product. Two different issues.
It is a physical product (as all our others, which show up in Order Management have been)
Yes, ONE variation with 3 choices
I have set it up as the documentation describes. I could take a screenshot, but you offer no way here for me to attach a file.
Yes, that is mine. I posted it then couldn’t find it and thought it had disappeared. It’s the same issue. I thought the post for the first one had disappeared, so I created the 2nd one.
The debug logs have been on.
Hi we don’t seem to have received an email about this. This is an issue for us. Could you please resend the email? I’m not sure what it is about, is there a solution?
Our thinking and rationale is this…
We provide a coupon code discount for our members
We have gift certificates available for anyone to buyIf a member receives a gift certificate they should be able to purchase a class using their discount coupon because that’s what they get for their membership fee. But they should also be able to use a gift certificate because someone has already paid us the money for that.
I have a debug log now. Is there an email address I can send it to so I don’t expose any sensitive information here?
We are getting seller emails as expected.
W3 Total Cache is installed but has been deactivated this entire time and has never cached these orders.
I have not noticed the time/date being off anywhere else.
This is happening in the Order Management area for both Orders Table and Archived Orders, and I just noticed that it also happens in the Manage Customers area when I search for a specific product, the order does not come out in numeric order. Although when I click Manage Customers and see the full list it is in correct numeric order.
I have just turned on the debug logs, so I’ll post back with the results after I get another of the orders that is supposed to trigger the action.
We have tried it and it did not work, which is why I asked. Logically, I think it should because someone could have a discount code and gift certificate (which someone paid for and it’s full value, should be the same as them paying any other way).
Here is the error message we get when we apply the discount first:
You already applied a voucher to this cart. Empty the cart then add items to apply a voucher again.Here is the error message we get when we apply the Gift Certificate first:
Discount can only be applied once!So the checkout is treating them both as discounts. Which they are not.
The logical thing for a customer to do is to apply their member discount first, then the gift certificate on the remaining charge. If they were paying through Paypal for the whole thing they would get the discount off the full price, then pay for the remaining. The Gift Voucher should be treated the same as cash (Paypal payment).
What I’m asking for is possible for me to do from the add-on as a built in function just by uploading the image I want to use. I’m just asking for the size it should be. I’ll figure it out myself using trial and error.
What is the process if we start with a basic membership, and people sign up for the recurring subscription, then we add a 2nd tier and someone wants to change their recurring subscription over to the higher tier? In other words, they want to change their subscription amount not to add a subscription.
Is there an easier way than to make them cancel their existing subscription and then to add the new one?
