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[Resolved] Is it possible to use both discount codes & gift voucher on one order?

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Addon Related › Is it possible to use both discount codes & gift voucher on one order?

  • This topic has 5 replies, 3 voices, and was last updated 3 years, 11 months ago by admin.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 11, 2021 at 6:52 pm #82866
    kez
    Participant

    We want people to be able to use both a discount code and apply a gift voucher on the same order at checkout. Is that possible?

    April 12, 2021 at 1:41 pm #82868
    wzp
    Moderator

    I’m not aware of any potential issues. Why not try a test case, and let us know if it works?

    April 12, 2021 at 2:30 pm #82869
    kez
    Participant

    We have tried it and it did not work, which is why I asked. Logically, I think it should because someone could have a discount code and gift certificate (which someone paid for and it’s full value, should be the same as them paying any other way).

    Here is the error message we get when we apply the discount first:
    You already applied a voucher to this cart. Empty the cart then add items to apply a voucher again.

    Here is the error message we get when we apply the Gift Certificate first:
    Discount can only be applied once!

    So the checkout is treating them both as discounts. Which they are not.

    The logical thing for a customer to do is to apply their member discount first, then the gift certificate on the remaining charge. If they were paying through Paypal for the whole thing they would get the discount off the full price, then pay for the remaining. The Gift Voucher should be treated the same as cash (Paypal payment).

    April 12, 2021 at 4:59 pm #82871
    admin
    Keymaster

    No, it cannot be used that way. I will send you an email for it.

    June 7, 2021 at 1:38 pm #83104
    kez
    Participant

    Hi we don’t seem to have received an email about this. This is an issue for us. Could you please resend the email? I’m not sure what it is about, is there a solution?

    Our thinking and rationale is this…

    We provide a coupon code discount for our members
    We have gift certificates available for anyone to buy

    If a member receives a gift certificate they should be able to purchase a class using their discount coupon because that’s what they get for their membership fee. But they should also be able to use a gift certificate because someone has already paid us the money for that.

    June 7, 2021 at 7:17 pm #83107
    admin
    Keymaster

    Do you have someone else who has been setting up the plugin or the site for you?

    We did receive a reply to our email that we sent. If it wasn’t you then who sent it?

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