August 3, 2010 at 1:45 pm #1616amin007Participant
When testing a subscription payment you need to remember that subscription is an ongoing payment so each email address can only have one active subscription for a particular item at a given time in the shop. You can have as many active subscriptions as you want for different items. For example: you can have an active subscription where you pay $30 per month for product 1 and then at the same time have another active subscription where you pay $50 per month for product 2.
When you are buying the same product over and over again with the same email address, it’s not treating you as a different customer because in reality you are not.
You need to simulate a real world scenario whereby different customers with different email addresses will buy products. So when testing, make sure to delete your record from the “Customers Database” after you make a purchase by going to the “Manage Customers” menu of WP eStore plugin. This way when you test it again it will treat it as a new customer or use a different eStore product or PayPal account to test.November 27, 2017 at 9:42 pm #23058SixBetsAGameMember
I just went through the tedious process of deleting multiple customers generated through testing … one at a time! Is there no way to delete multiple customers at once?November 28, 2017 at 12:37 am #23059wzpModerator
Bulk deletion of orders is supported by the FREE WP eStore Order Management AddOn:December 16, 2020 at 3:37 pm #82137kezParticipant
What is the process if we start with a basic membership, and people sign up for the recurring subscription, then we add a 2nd tier and someone wants to change their recurring subscription over to the higher tier? In other words, they want to change their subscription amount not to add a subscription.
Is there an easier way than to make them cancel their existing subscription and then to add the new one?December 16, 2020 at 4:05 pm #82138wzpModerator
“Subscriptions” are classified as payment contracts, between the member and the payment processor (i.e. PayPal). Once a subscription (payment contract) is set into motion, it continues until it expires or is cancelled; there are no provisions to “modify it.” This limitation is dictated by the payment processor, not the plugin developers.
Is there an easier way than to make them cancel their existing subscription and then to add the new one?
Make the higher level tier “attractive enough,” so they would immediately sign up for that. Streaming service and cell phone plans are good examples. You can even offer a “free trial period” for the higher tier, before they are charged; but immediately charge them for the lower tier.
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