[kez]

Thanks @admin I will ask the person managing the Paypal account to make this change.

Regarding the inventory issue, I replicated the product and made that the live product after all my testing and finding that it worked on our staging site. Today we just got our first order for quantity 2 for the new product and it came into the Customer Management area. Which is great, at least that issue has been fixed. That was the most improtant issue.

Still none of the sales of this product are showing up in the Order Management area, even though on our staging site that issue was fixed by the new replicated product.

[kez]

I have now created a staging site so I can change make changes without affecting the live site. As per Luke’s suggestion I deactivated all the add-ons and tested by purchasing 2 of the product. Same issues exist. I then deactivated ALL plugins except the eStore plugin and purchased 2 of the product. Same issues exist.

So it doesn’t seem to be a plugin conflict.

[kez]

@admin I have replied to the email we got from Luke, I replied sending him a login to the website. Please confirm that you got that.

[kez]

@Admin – I have confirmed now, that every order which did not get recorded in the Customer Management area is for quantity 2.

[kez]

@Admin I have gotten the number of sales from Paypal now and the Sales count on the product itself (in the Product Management area) is correct. The eStore plugin is not recording some of the sales. Obviously this is a huge problem for an event where we need to have all orders in a list for the day of the event as people arrive.

I am fairly sure that is what is happening is that the eStore is not recording the orders where the purchaser chose a quantity greater than 1. For example if they bought two tickets. I have 1 confirmed case of exactly this, and I suspect this will be true for all cases where the eStore did not record the order. I am waiting for confirmation from the person who manages the Paypal account.

I have changed the product setting to not show the quantity field for in the product listing. But they can still update the quantity on the sales page, and if they add the product to their cart more than once the quantity field in the cart will increase anyway, so I don’t think this is necessarily a solution. I will have to wait for more sales to come through.

I would really like some support on this issue. So far I have not received solutions to either of the 2 issues I have posted.

[kez]

I have gotten the number of sales from Paypal now and the Sales count on the product itself (in the Product Management area) is correct. The eStore plugin is not recording some of the sales. Obviously this is a huge problem for an event where we need to have all orders in a list for the day of the event as people arrive.

I am fairly sure that is what is happening is that the eStore is not recording the orders where the purchaser chose a quantity greater than 1. For example if they bought two tickets. I have 1 confirmed case of exactly this, and I suspect this will be true for all cases where the eStore did not record the order. I am waiting for confirmation from the person who manages the Paypal account.

I have changed the product setting to not show the quantity field for in the product listing. But they can still update the quantity on the sales page, and if they add the product to their cart more than once the quantity field in the cart will increase anyway, so I don’t think this is necessarily a solution. I will have to wait for more sales to come through.

I would really like some support on this issue. So far I have not received solutions to either of the 2 issues I have posted.

[kez]

@Admin Update: it now seems that what might be happening is that the sales count is accurate, but the Customer Management system is not recording all of the orders. This is a really big problem for us!

I have evidence of one sale where this is definitely the case. I’m waiting to hear back from the person managing the Paypal account to find out if the same thing explains the discrepancy between the 2 numbers. if that’s the case then 1/3 of our orders are not showing up in the Customer Management system.

[kez]

Update: it now seems that what might be happening is that the sales count is accurate, but the Customer Management system is not recording all of the orders. This is a really big problem for us!

I have evidence of one sale where this is definitely the case. I’m waiting to hear back from the person managing the Paypal account to find out if the same thing explains the discrepancy between the 2 numbers. if that’s the case then 1/3 of our orders are not showing up in the Customer Management system.

[kez]

@Admin I have updated the eStore plugin, Order Management add-on, and the Voucher plugin (just because it came with the automatic update email for the eStore plugin). The orders are still not showing up in the Order Management area, but the sales count/inventory on the product correctly incremented for the 2 sales we had today. Previously the sales count showed more sales than the actual number of orders we had. It’s hard to tell with just 2 orders, because I’m not sure what was triggering the sales count to increment beyond the number of orders. But so far it’s been accurate. I’m keeping track of this to see if it’s actually fixed or not.

[kez]

It looks like we have had 2 sales today since I updated the eStore plugin and Order Management add-on as per @Admin’s advice. The Product sales count only incremented by 2 – which is correct. So possibly the plugin updates fixed the issue. It’s hard to be sure with only 2 orders.

[kez]

@wzp I’ll try assigning 0 to No Lunch and see what happens. I’ll have to wait for orders to come in but we are getting orders every day, so hopefully by tomorrow I’ll have information.

I want to clarify, I was not the one who raised the issue of PHP 8 compatibility. That was someone else, not related to my website which is running PHP version 7.4.30.

[kez]

Admin – I had to get the transaction details from someone else, so I have now submitted the automatic update form and am waiting for the email with the links to be forwarded to me.

Can you also please take a look at my other post about another issue I’m also seeing with this same product? I have not received much help with that issue and as the number of sales grow this is going to become a bigger and bigger problem for me to clean up to get the correct number of sales. Here is the link:

Inventory & Variation issues

Again, let me know log file do you want to see. There are several listed in the debug area.

[kez]

Any idea why the number of sales attributed to the product are more than the number of orders I can see in the Customer Management area?

[kez]

Admin:
Order Management Version 2.8
PHP version 7.4.30
Using the eStore Variations UI Addon

Testing is going to be hard since this is live and people are buying it and I would want to lower the price to test.

Which log file do you want to see? There are several listed in the debug area.

[kez]

Screenshot of variation setup
https://drive.proton.me/urls/X5XJG350Y8#UShbidtLYu4g

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