Forum Replies Created
June 7, 2021 at 1:38 pm in reply to: Is it possible to use both discount codes & gift voucher on one order? #83104
Hi we don’t seem to have received an email about this. This is an issue for us. Could you please resend the email? I’m not sure what it is about, is there a solution?
Our thinking and rationale is this…
We provide a coupon code discount for our members
We have gift certificates available for anyone to buy
If a member receives a gift certificate they should be able to purchase a class using their discount coupon because that’s what they get for their membership fee. But they should also be able to use a gift certificate because someone has already paid us the money for that.
Thank you, I’ve just replied to the email and attached the debug log.
I have a debug log now. Is there an email address I can send it to so I don’t expose any sensitive information here?April 25, 2021 at 12:31 pm in reply to: Order Management does not show newest orders at top #82941
We are getting seller emails as expected.
W3 Total Cache is installed but has been deactivated this entire time and has never cached these orders.
I have not noticed the time/date being off anywhere else.
This is happening in the Order Management area for both Orders Table and Archived Orders, and I just noticed that it also happens in the Manage Customers area when I search for a specific product, the order does not come out in numeric order. Although when I click Manage Customers and see the full list it is in correct numeric order.
I have just turned on the debug logs, so I’ll post back with the results after I get another of the orders that is supposed to trigger the action.April 12, 2021 at 2:30 pm in reply to: Is it possible to use both discount codes & gift voucher on one order? #82869
We have tried it and it did not work, which is why I asked. Logically, I think it should because someone could have a discount code and gift certificate (which someone paid for and it’s full value, should be the same as them paying any other way).
Here is the error message we get when we apply the discount first:
You already applied a voucher to this cart. Empty the cart then add items to apply a voucher again.
Here is the error message we get when we apply the Gift Certificate first:
Discount can only be applied once!
So the checkout is treating them both as discounts. Which they are not.
The logical thing for a customer to do is to apply their member discount first, then the gift certificate on the remaining charge. If they were paying through Paypal for the whole thing they would get the discount off the full price, then pay for the remaining. The Gift Voucher should be treated the same as cash (Paypal payment).April 11, 2021 at 6:49 pm in reply to: Gift Voucher add-on – what size/format should the template be? #82865
Thank you!April 9, 2021 at 4:15 pm in reply to: Gift Voucher add-on – what size/format should the template be? #82863
What I’m asking for is possible for me to do from the add-on as a built in function just by uploading the image I want to use. I’m just asking for the size it should be. I’ll figure it out myself using trial and error.
Thanks for clarifying that.April 6, 2021 at 3:29 pm in reply to: How to include donation amount and name in the Purchase Confirmation Email? #82849
Thank link does not work
What is the process if we start with a basic membership, and people sign up for the recurring subscription, then we add a 2nd tier and someone wants to change their recurring subscription over to the higher tier? In other words, they want to change their subscription amount not to add a subscription.
Is there an easier way than to make them cancel their existing subscription and then to add the new one?December 16, 2020 at 2:45 pm in reply to: Custom CSS for a specific product ID or product category ID #82136
That specific page is only used for that one product or category. I found a way to control most of what I need to do with CSS by specifying the page ID.July 18, 2020 at 5:32 am in reply to: eStore PayPal not allowing payment from balance, only linked bank #80799
The account selling is not my account. I’m only buying with my account.
Using the same accounts this works on Squarespace, but not with eStore.July 18, 2020 at 12:49 am in reply to: eStore PayPal not allowing payment from balance, only linked bank #80797
I’m using the same Paypal account when I try to buy. One uses my Paypal balance by default, the other forces the money to come from my linked bank account.July 17, 2020 at 7:10 am in reply to: eStore PayPal not allowing payment from balance, only linked bank #80795
Thanks for replying wzp.
* Using the same account.
* It’s my client account, I’m not sure if it’s a ‘verified Paypal business’ account, but since it’s the same account I would assume that it should work given that it’s working on my client’s live Squarespace site.
* It’s a US account.