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What version of IE is the buyer using?
What download method are you using?
Ask the buyer to try this… IE -> Tools -> Internet Options – > Advanced -> Reset.
Have YOU tried this on yor copy of IE?
Does the buyer have anything else, besides IE they can try?
PDF Stamper, unfortunately, only supports stamping of local files. The ability to download large file from the host, seems to be tied to the quality of the hosting service and configuration. I’m sure Amin can be more specific.
The above log extract indicates that, somewhere along the line, something caused the server to terminate the download script. Otherwise, a successful download would include a DL completion status message.
There are numerous reasons, some of which are beyond your control, as to why the server is terminating the download script.
There are two options… The easy way is to use the Amazon S3 integration feature, which has been discussed in numerous forum posts, and is highly recommended. Or, we can try to figure out if your particular server issue is resolvable.
Who is your hosting provider and what kind of hosting package do you have?
First, Ask your provider if mod_xsendfile is supported. I’ll let Amin address mod_xsendfile setup.
Amazon S3 integration is highly recommended and has solved many of the problems users have been having. it is also ideal, because Amazon is offering the first year for free, and many others have been reporting payments of only 14 cents a month.
http://www.tipsandtricks-hq.com/a-bucket-full-of-objects-amazon-s3-3052
Enable the debug logs. look in the download_manager_debug.log file. Instead of the usual method dispatch messages you will see as3tp dispatch messages.
WP eStore -> Settings -> General Settings -> Enable Debug
Please Enable the debug log files, save the settings, and then reset the log files. Then use the Admin Functions page to generate an encrypted link to one of your products.
Copy the generated Download Link and paste it into the address bar of your browser, to test the encrypted link generator.
Next, go back to the General Settings page and examine the download_manager_debug.log file to ensure that no errors occurred.
When the encrypted links are generated, if a product URI begins with as3tp:// eStoe knows that the file is on S3 and will ignore the Download Manager Related settings section. That’s why the S3 Integration settings are in their own settings section
You can do this now, using the Amazon S3 integration feature. The files are stored on Amazon S3. The encrypted links will redirect buyers to the Amazon S3 servers. You can also use the eStore Admin function to manually generate emails.
When you set the product URL in eStore, the correct URI should be:
Deleted by admin
When eStore generates the encrypted link, it will convert the as3tp:// back into http://
1. I don’t know why the file name is different from what you think you uploaded 2 years ago. You can try renaming the file, in the bucket; or you can downloaded it and see what it is.
2. The as3tp:// scheme is local to eStore. When eStore sees it, it knows that it should be converted into an expiring URL request. When the buyer is transferred to the S3 server, it is converted into an appropriate http:// or https:// request.
Remember to ensure that your objects are private. Before the S3 Integration feature, people were using S3 to store files, but the only way to use eStore with it back then was to make the objects public.
Here are some S3 Forum threads that may help…
https://forums.aws.amazon.com/thread.jspa?threadID=62277&tstart=25
https://forums.aws.amazon.com/thread.jspa?threadID=62406&tstart=50
