Download file not found

[njevic]

I want to keep product files in a directory that is unrelated to my product site. But when customers get their download link (everything gets processed properly), they get a blank page with wording to effect that the file does not exist.

This also happens when I generate a link in the Admin area.

I’ve checked the url in the Digital Contents Detail tab and everything looks fine.

Thoughts?

Nick

[njevic]

I think I found my answer: My Automatic URL Conversion Preference was set to “Relative”.

Am I right (I’ve already changed the paths of all of my products)?

Thanks,

Nick

Gonna try Amazon S3…

[amin007]

Yeah you can’t use the “Relative” option if the files are stored on a different server.

Amazon S3 is a very good option. Try it out:

http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

[njevic]

I converted to S3, which appears to be working brilliantly; however, I do have one question about Relative vs Absolute and S3: the S3 is working with the Relative option selected – so now I’m confused since the files are clearly on another server…

Thanks,

Nick

[amin007]

I forgot the exact code but I am pretty sure the plugin is smart enough to know if the file is on a Amazon s3 and it ignores the relative stuff for amazon s3.

[wzp]

When the encrypted links are generated, if a product URI begins with as3tp:// eStoe knows that the file is on S3 and will ignore the Download Manager Related settings section. That’s why the S3 Integration settings are in their own settings section

[njevic]

Great – thanks guys.

Again, the S3 was easy to set up and works great!

Nick

[wzp]

[amin007]

Thanks to wzp for that

[frankie]

Hello

I am having trouble with my Download file in that the system all works fine except the encrypted email download link comes up with “Requested File Not Found”. I have looked at the Forum and checked the file name which is HelpingOurselvesKindle.mobi and is only 1.2Mb. I can access the file via a browser using its full url.

Is the issue that it is a .mobi file which has been supplied by the client?

The page is here:

http://www.meridianpress.net/helping-ourselves-e-book.html

Plugin version 6.7.1 WP version 3.3.1

Thanks

Francis

[wzp]

Please enable the eStore debug logs, try a test download, and then let us know what is going on with the download_manager_debug.log file.

[Author]

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