Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Download file not found
Tagged: Amazon, linehilton, S3
- This topic has 10 replies, 4 voices, and was last updated 11 years ago by wzp.
March 23, 2011 at 12:43 am #2977
I want to keep product files in a directory that is unrelated to my product site. But when customers get their download link (everything gets processed properly), they get a blank page with wording to effect that the file does not exist.
This also happens when I generate a link in the Admin area.
I’ve checked the url in the Digital Contents Detail tab and everything looks fine.
NickMarch 23, 2011 at 1:09 am #30533
I think I found my answer: My Automatic URL Conversion Preference was set to “Relative”.
Am I right (I’ve already changed the paths of all of my products)?
Gonna try Amazon S3…March 23, 2011 at 3:12 am #30534
Yeah you can’t use the “Relative” option if the files are stored on a different server.
Amazon S3 is a very good option. Try it out:
http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101March 24, 2011 at 2:41 am #30535
I converted to S3, which appears to be working brilliantly; however, I do have one question about Relative vs Absolute and S3: the S3 is working with the Relative option selected – so now I’m confused since the files are clearly on another server…
NickMarch 24, 2011 at 2:53 am #30536
I forgot the exact code but I am pretty sure the plugin is smart enough to know if the file is on a Amazon s3 and it ignores the relative stuff for amazon s3.March 24, 2011 at 10:59 am #30537
When the encrypted links are generated, if a product URI begins with as3tp:// eStoe knows that the file is on S3 and will ignore the Download Manager Related settings section. That’s why the S3 Integration settings are in their own settings sectionMarch 27, 2011 at 9:23 pm #30538
Great – thanks guys.
Again, the S3 was easy to set up and works great!
NickMarch 27, 2011 at 9:36 pm #30539March 28, 2011 at 1:24 am #30540
Thanks to wzp for thatMay 31, 2012 at 10:51 am #30541frankieParticipant
I am having trouble with my Download file in that the system all works fine except the encrypted email download link comes up with “Requested File Not Found”. I have looked at the Forum and checked the file name which is HelpingOurselvesKindle.mobi and is only 1.2Mb. I can access the file via a browser using its full url.
Is the issue that it is a .mobi file which has been supplied by the client?
The page is here:
Plugin version 6.7.1 WP version 3.3.1
FrancisMay 31, 2012 at 12:52 pm #30542
Please enable the eStore debug logs, try a test download, and then let us know what is going on with the download_manager_debug.log file.
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