[wpCommerce]

Hi, Here is the link to the main documentation page:

Lightbox Ultimate Documentation

Unfortunately, we don’t have all these customizations you are looking for. We have three different shortcodes (prettyPhoto, Colorbox & fancybox) to open a vimeo video in lightbox. All of these shortcodes are listed in this doc:

http://lightbox.tipsandtricks-hq.com/wp-content/uploads/lightbox-ult-doc/wp-lightbox-ultimate-shortcodes-by-library-type.pdf

[wpCommerce]

Hi, You might be able to hide the controls by applying this CSS in your Theme customizer.

.pp_details{

display: none;

}

However, I haven’t been able to hide the box that contains the controls. I don’t think it’s possible since it’s part of the actual popup window.

[wpCommerce]

The theme customizer had this piece of code defined in it:

.fancybox-inner {

-webkit-overflow-scrolling: touch !important;

overflow: scroll !important;

}

This was causing the popup window to show a scrollbar even though the content was not overflowing. Once I removed it the scrollbar went away.

[wpCommerce]

Thanks. I have copied and pasted the same content into our development site for testing. It seems to be working fine on our end. So it may have something to do with your theme. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[wpCommerce]

Hi, It shouldn’t really show any scroll bar unless there is more content to fit in the lightbox window. Please provide a link to the page in question so I can take a look.

[wpCommerce]

@kelleymaren, We will need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[wpCommerce]

Hi, MP4 video popup requires some complex JavaScript code that doesn’t work well on mobile devices. We had a popup for the video before but many users were having various issues with it. So we decided to completely turn that off to make sure that the video is at least functional on mobile.

[wpCommerce]

Glad to hear that it worked. And thank you so much for the screenshot. I hope this will help other users who are having a similar issue.

[wpCommerce]

Hi, I believe the problem is with the www prefix. You are trying to load a page with the www subdomain [http://www.afrocubanallstarsonline.com/eng/Maryland/flashdvd.swf] from a page that doesn’t have that prefix [http://afrocubanallstarsonline.com/eng/?page_id=4659]:

https://stackoverflow.com/questions/2001533/as3-security-sandbox-violation

[wpCommerce]

The codec looks fine. This may have something to do with the frame rate then. Please check this doc and let me know if it helps:

https://flowplayer.com/docs/encoding.html

[wpCommerce]

Hi, This might be an encoding issue. Please check the Video Encoding section of this post for details:

https://support.tipsandtricks-hq.com/forums/topic/lightbox-ultimate-videos-hosted-on-amazon-s3-not-playing

[wpCommerce]

Hi, I’m not noticing the issue that you described. Have you customized the background color with CSS? Try this CSS and see how it goes:

.fancybox-overlay {

background: none;

background-color: #f10f0f;

opacity: 0.5;

}

You can apply it in the customizer interface: Appearance > Customize > Additional CSS

[wpCommerce]

Hi, Were you able to identify the issue? It seems to be working fine for me now (Tested in Chrome, Firefox, Microsoft Edge).

[wpCommerce]

Hi, Unfortunately It’s not possible at the moment.

[wpCommerce]

It’s possible. But I will be able to tell more once we take a look at the HTML source. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[Author]

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