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If you are being unable to play private videos hosted on your Amazon S3 account or getting the “Video file not found” error this post might help you resolve this issue.
Amazon S3 Credentials
First, you need to make sure that the AWS Access Key and Secret Access Key specified in the Lightbox Ultimate Settings are correct. Otherwise Amazon S3 won’t be able to verify which account the videos are associated with.
Note: You should always copy your account credentials to a text editor (example: notepad) as this will remove any hidden formatting present in it. Then copy it from the notepad.
Appropriate Name
If your Amazon S3 Credentials entered in the settings are correct it’s likely that the error is occurring due to bad naming (bucket, folder, file). For example:
a very long name with too many digits, Capital letters, hyphens, underscores, spaces.
bucket = 01.My-3Test_video-6Bucket_For-HostingS3
folder = 01.My-4Test_video-6Folder_For-HostingS3
video = 01.My-3Test_video-6File_For-HostingS3.mp4To ensure that your videos are playable on major browsers (including iOS devices) you should name it as simple as possible. For example:
bucket = testbucket, test-bucket
folder = testfolder, test-folder
video = testvideo.mp4, test-vid.mp4The name format above is very web-friendly. It’s not too long and letters are lowercase with no additional spaces, numbers.
Amazon has strict bucket naming restrictions (if you don’t name your bucket and file names correctly then the plugin will fail to retrieve the private video and it won’t play). You can read more about this naming restrictions here:
http://docs.aws.amazon.com/AmazonS3/latest/dev/BucketRestrictions.html
Why is naming so important?
Private videos hosted on Amazon S3 do not work the same way public videos do. One cannot just copy the full URL and paste it in the browser’s address bar to download/play a video. It needs to be served via the Amazon S3 API to your website.
As Amazon S3 delivers video content to your site, different browsers interpret it differently. If the name is complex, it may not be able to parse the video data at all, leading to a 404 (not found) error.
Video Encoding
Before you upload a video to your Amazon S3 account make sure that the video is properly encoded. The following post has good info on video encoding:
https://support.tipsandtricks-hq.com/forums/topic/issues-with-getting-video-to-autoplay
Found this and wonder if this is still valid and what it is good for?
“Hi, Can you please post a link to the page where you are having this issue?
The logo comes with the free version of flowplayer. You need to have a flowplayer commercial license to remove the logo. You can purchase the license from the Flowplayer website (One single license usually costs about $95): [http://flowplayer.org/download/]
Alternatively, we can also offer you a commercial flowplayer license for $20 which will only work with Lightbox Ultimate plugin.
Once you have a valid license key and you specify it in the flowplayer settings the logo won’t be there anymore. “
@jk28147, Currently we don’t offer the license key. You can only purchase it from the flowplayer website.
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