eStore – not receiving e-mail after purchase (CCBill)

[Isaacx]

Hello,

I have just purchased your wonderful plugin and just succeeded in setting CCBill with their help.

I have run 2 test so far and I meet a problem : I do not receive any e-mail telling me I have a new sale and I don’t receive any e-mail containing the download link. The only e-mail I receive is one from CCbill telling my I have a new subscriber. Afther the purchase is succeded, I land on a CCbill page telling me the payment has been successfully made and that I had to click on the link below (which is the approval link I had set both in eStore and in CCbill admin)

I have read this topic :

Emails not being sent after purchase for CCbill checkout

But it did not help me much since I followed step by step your tutorial.

I also activated the sandbox mode and created a user with my IP and e-mail address, but not sure how I can make the test using this mode though…

I would really appreciate if you could help me with that !

Thanks a lot for your time and support.

Best,

Isaac

[wpCommerce]

Hi, we will need to take a closer look at your site to see what is happening. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[Isaacx]

Hello,

I received your e-mail, but I would need your IP address to give you access to my website (access is limited to certain IP adresses)

Thank you

[wpCommerce]

I sent you an email with the IP address.

[kelleymaren]

I am having this problem as well. A customer can go through the CCBILL checkout process successfully and is brought to the approval link which for now states that an email will be sent with their purchase information (in this case, it was supposed to be access to the downloadable mp4) but the customer doesn’t receive it.

I have tested purchases myself and confirmed that as a customer only the CCBILL email stating I have made a purchase/subscription/transaction ID to my site but nothing that allows me to get the content or enter customer information into the site in order to obtain my purchase.

I have set up CCBILL to not collect usernames and passwords to that information is also not included in the CCBILL email.

The website is set up so that posts contain content that is accessible to members using the eMember plugin however some content can be purchased ala carte via the eStore plugin. Thus far I have only tested using the eStore purchases and have found that the download link email has not come through.

I have enabled debug logging and made sure that the log permissions are set to 644 and then later to 664 just to give that a shot but they end up being blank after my test transactions. When I download the log files they also show 0 bytes.

I have used the suggestion on installing the test email plugin and have received the emails sent from the test email plugin successfully.

I am a couple of days over my 30 days of initial purchase of the plugins and really want to figure out what I’m doing wrong here.

There were 4 different transactions that CCBILL sent me emails for however within the eStore customer management there are no such records for any transactions or customers. 3 were my own test transactions and 1 was a customer.

Thanks for giving my issue a read. I appreciate any suggestions that might help me get my logs going and email download links going.

[wpCommerce]

@kelleymaren, We will need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[kelleymaren]

Ok, thanks so much! Will get that information over to you.

[kelleymaren]

I sent the information using a secondary email address as my initial response bounced back to me from my profile email. Please let me know if you’ve received it, the email address is a gmail address with my username affixed with the number 2 before the @.

[admin]

I don’t see any email from kelleymaren2….

I will send you another email.

[naomi.goodlet]

My customers are reporting that the automated email (containing their download link) is going to their spam folder, or just not arriving at all.

It seems to be happening since the recent WP upgrade. Any ideas about how I can fix this?

[admin]

Please go through the following post which has good info on what changes you should make:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Author]

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