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Ok thank you, I have added the access key and it now works. There are 2 issues however:
1. Using Amazon S3 seems to change the behavior of how eStore downloads. Whereas before all encrypted download items would be downloaded regardless of file type, now it seems that that is not the case. For example, without using Amazon S3, eStore will automatically download a PDF file (and not open it in the browser). However, while using Amazon S3 instead of downloading the PDF eStore is opening it in the browser. Is there a way to solve this? We need eStore to download all items like it normally does, not open files in the browser.
2. When attempting to make the file private from within Amazon S3, so that it cannot be accessed without eStore’s encryption process, we are unable to get this to work. I have followed your instructions by unchecking the open/download, view permissions and edit permissions boxes from within Amazon S3. However, when doing so it then causes this error when attempting to download the item through eStore:
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This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
AccessDenied<Message>Access Denied</Message><RequestId>0858A353CE86A19C</RequestId><HostId>ZfCxh+ygJqMRKy/2SXV4ore3fFiXFGbvfnbkDty1VnuKjQ435OQ+gSt4acg+ZX/SOHG+SZcmqE8=</HostId></Error>—
So as of now the file is still available to the public and the link could be shared. Can you please tell me what I need to do to get that part working?
Thank you!
Hi – we have finally set up an Amazon S3 account to test and see if this will solve our issue with users downloading while on networks.
I have followed your instructions, however I am now getting the following error (this is not happening on a network of any kind as I haven’t even gotten to that point yet – this is just trying to get the initial test download item to work before we test by downloading from a network). Here is the error we are now receiving:
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The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.
Please tell the site administrator the problem was due to the following reason:
The digital product associated with the download link (see browser address bar) contains a malformed Amazon S3 URI. The administrator should specifically ensure that bucket names are in compliance with Amazon’s bucket naming restrictions.i The most common mistake would be if the administrator used any upper case letters or space characters in the bucket name.
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This is the URL that we are entering under Digital Product URL in eStore: as3tp://mispbucket.s3.amazonaws.com/testfolder/2-sided-flyer-2014.pdf
Please let us know what we need to do to adjust the URL to get this working.
Thank you!
Great, thank you – I have copied and saved the results for each and used that button to reset. Thanks!
When searching within eMember for certain last names, such as O’Neill and O’Doherty, we are not able to find the members that we are searching for – no results at all come up, even though these last names are in use.
It seems as though the eMember search function is having a problem with the apostrophe – could this please be fixed so that these characters don’t impede the member search results?
Thank you
Thank you – yes I see that the first year is free, but the setup of it seems fairly extensive, so there is going to be some cost involved for us just to get things set up in order to do the test. We’d hate to invest a bunch of time and cost in getting it set up, only to realize that it doesn’t even solve the problem. If there is an example download that we could test with, it’s greatly appreciated. If not, we understand. Thank you…
Ah ok, that is most insightful for understanding it, thank you very much.
Do you guys happen to have an example file that is hosted through Amazon and downloadable via the eStore encryption, that we could try to download from one of our networks, to see if it works?
Thank you as always…
Thank you – we will look into using Amazon S3 to see if that somehow solves the problem.
However, I don’t quite understand how it is an issue of the server being blocked when all other downloads (that are not encrypted by eStore) do not have any problems on the same networks.
Can you please just clarify for us how “It has nothing to do with encryption” when the problem only occurs with the eStore encrypted materials, and not any other downloadable materials? Isn’t that an indication that it is, in fact, related to the encryption, since only encrypted items are being blocked?
Thank you…
Sorry, but we just continue to get complaints from teachers who cannot download materials when on school networks. From the quantity of complaints that we get, there doesn’t seem to be a single school that teachers are able to access our materials from – we have to tell everyone to download the materials from home, which is a huge pain (some teachers don’t even have internet access at home).
Can you please explain how it “It has nothing to do with encryption,” when the problem only happens with download materials that are encrypted through eStore? (the problem does not happen with any other downloads)
Also, we continue to have the “Access Denied! Please provide valid username and password to download the file.” error reported in these instances.
You have stated above that eStore does not produce this message, but where else could the problem be coming from? The issue occurs when downloading encrypted eStore links, and only when downloading encrypted eStore links.
I know that you have stated that the problem is with the networks, but essentially what the reality seems to be is that eStore encryption process cannot work on any network at all.
Or, perhaps there is something else going on here?
Thank you…
Great, thank you – we had some trouble updating to the newest version, but now we’ve got it and the password issue is fixed. Thank you!
We have a member that requested the password something<3
However, when we attempt to reset the account to this password, it doesn’t work. But there is no error message when resetting the password to this – it seems to go through fine, but then doesn’t actually work at login. Is the < character not allowed in passwords?
Thank you
Regarding the first question: Yes, exactly. All of these pages are protected pages that are only accessible to our members (and memberships are not available to the public).
There is no reason for our members to download materials more than once, but even if they are doing so, it would not add up. The download count for the most recent item that we added, just a week or two ago, is showing as 10,137. I just cleaned about 30MB of links from the database, all from just the past month.
As far as the pages go, all of these pages are protected by eMember and only accessible to those with a membership, so unless there is something else we should be doing, I believe the pages are properly protected.
Thank you…
Yes, members must be logged-in in order to download. I don’t believe we are using ‘Squeeze Form’. The buttons all just say ‘Download’.
Thank you…
Yes, we have many free downloads for members. But as we have reported previously, the ‘sales count’ for each item is incredibly high (into the 10’s of thousands for some items), way higher than it could possibly be if it were accurate. Which suggests that many of the links that are being created in the database are actually being generated for no good reason. There are far more links being built up in the database than actual downloads.
Right now there are 18.7 MiB of links in the eStore_download_links_tbl table alone, and I emptied it just a couple weeks ago!
Thank you…
Thank you very much for this, it is most helpful.
Unfortunately the majority of our clients are teachers on school networks, but all from different schools so there would be no way to be whitelisted across all the networks.
Thank you again…
Thank you – is there any way around this issue? Too many of our clients are not able to download the materials from their schools.
It is hard to quantify the specific conditions – simply that many people report that they are not able to download the files on their school computers.
Is the issue between a Firewall and the eStore encryption process? If we were to just not encrypt the links at all would that solve the issue – or is there anything else we can do to make this work for them?
Thank you!
