Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore F.A.Q/Instructions › What to do if the Debug file is empty or New Debug info is not getting added
Tagged: Debug, debug file empty, emails not sent, PayPal IPN, sandbox
- This topic has 88 replies, 23 voices, and was last updated 8 years, 4 months ago by admin.
May 13, 2014 at 12:10 am #18308
Do you get that error on the way to the authorize.net page or after you finish paying on the authorize.net payment page?
One of the following posts should give you more info:
https://support.tipsandtricks-hq.com/forums/topic/authorizenet-an-error-occurred-while-trying-to-report-this-transactionMay 13, 2014 at 3:10 am #18309wploveSpectator
I am using Authorize.net AIM to checkout without leaving my site. The error occurred after I entered in all my payment info and then clicked “Submit”.
I found the debug log link in the WP Payment Gateway bundle: wp_pg_debug.log but that just sent me to a “page cannot be found” error page.
The errors you linked to didn’t quite match the error message I’m getting. I’ve successfully checked out previously, so I’m guessing it’s some setting I changed that’s now causing the trouble.
Any ideas what might be causing the error or why that debug file isn’t showing?May 13, 2014 at 3:18 am #18310wploveSpectator
I also just got a “Debug log file could not be reset!” error when I tried to reset the WP Payment Gateway bundle Debug Log File.May 13, 2014 at 5:00 am #18311
We will take a look at your site and see what is going on.July 8, 2014 at 11:50 am #18312
after reading the forums and trying stuff for hours, I decided to write here.
I can send an IPN via the simulator correctly. The simulator says “IPN sent successfully”. The ipn_handle_debug file however gets no entry.
Debug is enabled in the settings, and entering the paypal.php manually into the browser DOES trigger an entry in the logfile: [07/08/2014 11:31 AM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.
What can I do?
JörgJuly 8, 2014 at 11:04 pm #18313
A firewall on your server is likely blocking the IPN from getting to the plugin. Do you have any security or firewall plugin?
Any plugin from the following list?
Can you post the URL of your product page?July 10, 2014 at 8:55 am #18314
Thanks for the quick reply!
This is the URL to the product page
I have checked the plugins, but I am not using any plugin from your list
I don’t have a “wordpress firewall plugin” also.
I will now deactivate plugins one by one until I find the culprit.July 10, 2014 at 11:37 pm #18315
I just checked and the PayPal IPN is definitely getting blocked somewhere (it is not reaching the plugin). Do the plugin testing to find out which one is blocking it. Are you on a Godaddy shared hosting server by any chance?October 6, 2014 at 9:37 am #18316
Sorry to dig out this thread, but I just did not find to test until now.
I have deactivated ALL plugins except for the WP store plugin, and the problem still exists.
Sending the IPN from the paypal sandbox works (according to the paypal website), but nothing is written to the logfile. When calling the ipn_handle_debug URL manually, then a log message shows up. So the IPN is just not reaching the plugin. Is there anything I can do to further test this? Or can I give you access to my wordpress and you can have a look yourself?
When I want to get back to my website after a purchase, then I am not being redirected, instead I get this message:
The server is temporarily unable to service your request due to maintenance downtime or capacity
problems. Please try again later.
The store worked for months, and then suddenly it stopped working, without me having changed anything.
I am not on Godaddy btw.October 6, 2014 at 9:33 pm #18317
I will need to look inside your site for this. I have sent you an email.November 10, 2014 at 6:08 am #18318PHomemakerMember
I just purchased this plugin and have yet to set up paid products to sell. Right now I just want allow users to download free products. I have read all the forum threads I can find, followed the steps, watched the videos, banged my head against the wall, etc.
I set up a product in the plugin following the instructions. I put the shortcode with the correct product id in the blog post. When someone goes to download the file, they get a message saying the email was sent but no email is ever sent/arrives. Their email address IS added to the autoresponder list I set up. Nothing shows up in the log file. I have gone through the 5-step thread on testing the log file issue a few times without any result. Verified that there is no permissions issue with the log file. I tested and confirmed that the IPN is sent successfully to the server using the steps suggested in another post here. Not sure what else I can try.November 10, 2014 at 10:44 pm #18319
I will help you
I am guessing you are trying to setup a squeeze form on a page?
If my guess is correct then please do steps 1-4 from the following page and then share the URL of that page here so I can take a look and inspect a few things:
https://support.tipsandtricks-hq.com/forums/topic/wp-estore-troubleshooting-autoresponder-signup-not-workingNovember 11, 2014 at 2:18 am #18320PHomemakerMember
Thanks Admin. Yes it’s a squeeze form on a page.
And yes, I was looking at the wrong log file. Here are the results from the appropriate ones.
[removed log file data after checking it]November 11, 2014 at 10:11 pm #18321
Thank you. Everything on the plugin side of things are working correctly. The email was also sent from the plugin (see the following line):
[11/11/2014 2:50 AM] – SUCCESS : Email with the download link sent to: [email@example.com]
The email is going to the spam box or being blocked somewhere else. The following post will help you:
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