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What to do if the Debug file is empty or New Debug info is not getting added

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore F.A.Q/Instructions › What to do if the Debug file is empty or New Debug info is not getting added

Tagged: Debug, debug file empty, emails not sent, PayPal IPN, sandbox

  • This topic has 88 replies, 23 voices, and was last updated 8 years, 4 months ago by admin.
Viewing 15 posts - 46 through 60 (of 89 total)
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  • Author
    Posts
  • October 26, 2011 at 1:15 am #18278
    admin
    Keymaster

    Looks like PayPal has done some changes to their sandbox environment which is breaking things. Use the $0.01 live transaction for your tests. I will need to see what changes they made so I can update the plugins accordingly.

    October 26, 2011 at 4:04 am #18279
    admin
    Keymaster

    Updated the plugin to work with the changes PayPal made for Sandbox transactions. You can get a new build of the plugin from here:

    https://support.tipsandtricks-hq.com/update-request

    December 29, 2011 at 2:51 pm #18280
    serhatugur
    Member

    Same problems as discussed here occurred.

    In sandbox transaction; no emails (to buyer, to seller) and no links at thank you page and no records at customer management section of estore.

    In live transaction; no emails (both seller and buyer) but links were there at thank you page and no records at customer management section of estore.

    I’ve tried all steps in your checklist read the whole manual and I’m sure the settings are right. In my IPN log it reads:

    FAILURE :IPN product validation failed.

    Please advise.

    December 30, 2011 at 5:03 am #18281
    admin
    Keymaster

    1. What version of eStore do you have?

    2. Post your site’s URL where you are using eStore.

    3. Post the full content of the debug file (ipn_handle_debug.log).

    January 3, 2012 at 2:20 pm #18282
    serhatugur
    Member

    It just seems to work fine for me now. I don’t know what I did, indeed. Test mode doesn’t help me properly. Anyway, there’s one thing I want to clear: I’m getting notification emails like this:

    from: WordPress wordpress@downloads.nbastuffer.com

    sender-time: Sent at 3:52 PM

    to: xxxxx

    date: xxxxx

    subject: Notification of product sale

    How can we change the “WordPress”@mysite.com to “info”@mysite.com? Do the customers also receive emails from wordpress at nbastuffer.com? If so, we have to fix it.

    Thanks for the help.

    NOTE: In the settings, I’ve checked “WordPress mail function” row and changed the “From Email Address*”

    January 4, 2012 at 4:56 am #18283
    admin
    Keymaster

    What value have you used in the “From Email Address” field of the plugin settings? Are you using any plugin similar to this?

    http://www.tipsandtricks-hq.com/wordpress-plugin-change-wp-email-from-details-1883

    February 29, 2012 at 12:01 am #18284
    kairos
    Member

    On step 4 I get this:

    Warning: include_once(PaymentGateway.php) [function.include-once]: failed to open stream: No such file or directory in /hermes/web01c/b1231/moo.kairosventuregroupco/Allergies/wp-content/plugins/wp-cart-for-digital-products/paypal.php on line 2

    Warning: include_once() [function.include]: Failed opening ‘PaymentGateway.php’ for inclusion (include_path=’.:/usr/local/lib/php-5.2.17/lib/php’) in /hermes/web01c/b1231/moo.kairosventuregroupco/Allergies/wp-content/plugins/wp-cart-for-digital-products/paypal.php on line 2

    Fatal error: Class ‘eStorePaymentGateway’ not found in /hermes/web01c/b1231/moo.kairosventuregroupco/Allergies/wp-content/plugins/wp-cart-for-digital-products/paypal.php on line 4

    Is it possible i entered the wrong URL or did those files not get created when the plugin was installed?

    February 29, 2012 at 2:30 am #18285
    Peter
    Member

    Hi,

    It’s likely you’ve entered something incorrectly.

    Just to confirm that you have the files it is claiming are missing, check your plugin directories such as:

    /wp-content/plugins/wp-cart-for-digital-products/lib/gateway

    The above should contain the PaymentGateway.php file

    March 2, 2012 at 1:05 am #18286
    kairos
    Member

    ok PaymentGateway.php is there but I still can’t get the “debug enabled” response. Trying a different variation of the url I got this:

    ()

    March 2, 2012 at 6:38 am #18287
    admin
    Keymaster

    The code you are referring to doesn’t actually exists in our eStore plugin code. I am not sure if you legitimately downloaded the plugin from our site. I can’t find your email address in our customer record database. I have sent you an email so we can rectify this situation.

    March 14, 2012 at 11:09 pm #18288
    kairos
    Member

    This issue was fixed by downloading an update of the product.

    March 15, 2012 at 4:17 am #18289
    admin
    Keymaster

    Glad to hear that.

    November 7, 2012 at 3:36 am #18290
    admin
    Keymaster

    Another post for this same topic:

    https://support.tipsandtricks-hq.com/forums/topic/paypal-ipn-log-file-works-paypalphp-works-paypal-ipn-history-shows-retrying

    January 9, 2013 at 8:03 pm #18291
    shiva777
    Member

    Well, I have tried all of the above and no dice. I went through the list step by step, and read the posts of other success stories, and still all I get in my ipn_handle_debug.log is this:

    [01/09/2013 5:14 PM] – Advisory : Log file reset.


    [01/09/2013 5:26 PM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.


    Everything was working fine before we changed the Paypal account receiving the payments. But now, the buyer does not receive any email containing the download link. I even discovered that IPN Notifications were disabled, and I went ahead and enabled it in Paypal. Still no dice, so I’m not sure what to do at this point.

    Thank you.

    January 10, 2013 at 1:12 am #18292
    admin
    Keymaster

    Hi, Please post a link to the page where you have the eStore products so I can do a few checks myself and give you more details.

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