[Peter]

All was working on 2/24

This is the point. Things don’t just stop working for no reason. Something has changed on your system to break that functionality. The inmotion support guys will be able to help you. (I’ve had an account with them for years and they’re generally good for support)

A few more things to do/check:

– enable debug for wordpress core. (google how to do this – it’s fairly easy)

– explain to the host support guys that the wp_mail functionality is not working for your setup. Tell them it does not appear to be related to a single plugin and that you have tested it with multiple plugins.

– on your server there will be a php error_log file. Look inside it (or ask your host support guys to help you find it). Check to see if there are any logs related to wp_mail

[Peter]

Setting Paypal test and enable logging to “on” produces no response

Yes it does. I can see output in your photo seller log file. (see my points below)

Your IPN is being processed successfully by the photo seller. And in addition to that the photo seller is actually sending the email – by that I mean it is executing the email function which sends the buyer and seller emails. However this is returning a failure. See the logs below:

[LOG DATE: 03/02/2018 10:09:07 pm - Server time zone UTC]

Checking if PayPal IPN response is valid



[LOG DATE: 03/02/2018 10:09:09 pm - Server time zone UTC]

IPN successfully verified.



[LOG DATE: 03/02/2018 10:09:09 pm - Server time zone UTC]

Calling WPSCommon::sendEmailOnPurchase



[LOG DATE: 03/02/2018 10:09:09 pm - Server time zone UTC]

Buyer notification email sending failed from the server.

Did you do the troubleshooting steps I gave you previously?

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Also I recommend that you look for the server error_log file to see if there are logs related to this email issue.

Another thing you can do is to perform a plugin conflict test.

Email issues are almost always solved eventually and usually found to be something else outside of the photo seller which is causing an issue.

[Peter]

Hi,

When looking at the photo seller log file I can see the following:

[LOG DATE: 03/02/2018 10:09:09 pm - Server time zone UTC]

Buyer notification email sending failed from the server.

Therefore it appears that the plugin is sending the email but something is not quite working on your server.

Please try the following troubleshooting steps:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Peter]

Did you enable logging?

Go to settings page and scroll to the bottom and you will see the setting there.

[Peter]

Hi,

I think a link might be easier to do than a thumb.

I will investigate a bit further and see what can be done.

[Peter]

Yes – I made some changes to the quantity box so that for digital products the customer will not able to exceed a value of 1.

Have you tested this?

If you don’t have the latest version please get it and try it out.

https://support.tipsandtricks-hq.com/automatic-update-request

[Peter]

I am using eStore, so I’ll check out the add-on

Looks like you are referring to the estore plugin and not photo seller.

So do you need a solution for the photo seller case?

[Peter]

Hi Richard,

I think the best and most flexible solution is that I will introduce a filter which you can then use without having to modify the photo seller core code.

I will send you an email with some details tomorrow or Friday.

[Peter]

Hi,

Can you please elaborate a bit more on what changes you would like to make to the manual form?

The main problem is that most of the fields in the forms are saved to a specific database column. So if people wanted to add their own fields then obviously these would not have the required columns in the photo seller tables. (technically if you are developer there are ways to save the extra data but that’s another story).

Removing certain fields in the manual checkout form should be ok.

[Peter]

Hi

I have sent you an email.

[Peter]

I’ve just noticed on your site that it is producing a whole bunch of javascript errors – eg,

HEAD [http://www.julienbukowski.ch/wp-content/uploads/2017/11/logo-landscape-photo-white@2x.png] 404 (Not Found) retina.min.js?ver=1:10

There are quite a few similar errors caused by the retina.min.js file.

I think this is affecting the javascript code for the photo seller plugin.

Can you please see if you can turn off that retina script and check if the photo seller error goes away?

https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

[Peter]

Hi iks2

I will look into the code and email you later today.

[Peter]

Hi,

The local pickup info is not available because there currently isn’t a tag for shipping method.

I will need to add a new tag to show the shipping method.

Just in case you are not aware, currently the available tags are:

{first_name} – First name of the buyer

{last_name} – Last name of the buyer

{payer_email}- Buyer email address

{product_details} – Lists the item name (with variation), quantity, currency and price of every purchased item.

{product_name} – Name of the purchased products (comma separated)

{product_link_digital_items_only} – List of purchased digital items with encrypted download links (The item is only listed if the product has a downloadable file)

{shipping_info} – Buyer’s shipping address

{product_specific_instructions} – Add the product specific instructions (e.g password for a PDF file) specified in the product to the email body.

{purchase_date} – The date of the purchase.

{transaction_id} – The unique transaction ID of the purchase.

{order_id} - The ID of the order as shown in the Orders menu

{purchase_amt} – The amount paid for the current transaction.

{discount_amt} – The amount of discount given.

{total_tax} – Total tax amount for this transaction.

{total_shipping} – Total shipping amount for this transaction.

{total_minus_total_tax} – The total amount minus the total tax.

{product_receipt_digital_items_only} –display receipt link

{customer_comment} – buyer comment

[Peter]

Hi,

No the coupons do not get stacked.

For your example you simply create the coupons as follows:

– coupon 1:

30% discount when total quantity > 4

– coupon 2:

50% discount when total quantity > 14

[Peter]

Ok I didn’t realise you were asking for a fully-fledged feature. I gave you a manual workaround.

Obviously the feature you are asking for is not currently available but if you are interested, I could do a custom development job for you. Let me know and I can email you and we can try to work something out.

[Author]

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