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This is related issue to current thread …
We are using a 4 month installment plan with PayPal with a subscription option in WPeStore for a product. This product is a “LIFETIME membership” product in WPeStore that gives access to a member level in WPeMember (currently set to “no expiry or until cancelled”). I do not want the user to ever lose access to this member level. However, when the user makes his final installment payment, his PayPal profile for that installment plan is canceled and this seems to be deactivating or unsubscribing the user from that WPeMember membership level.
Since we have the downgrade addon installed (& is needed for other membership application), the user loses access to his current member level (that he just finished paying for) and is downgraded to the free level.
How can I keep this member intact at his current “LIFETIME membership” level even when PayPal profile is canceled? Could I change the expiry on this particular member level to some far reaching number of days like 99999 to keep the system from downgrading their member level when the PayPal installment profile is canceled?
If that will work, will changing this setting have any affect on current members’ expiry setting since it is set to “No Expiry or Until Cancelled” or will I need to continue to monitor/edit all current members’ member level status until the current installment plans run their course?
I have a tech checking our server and DNS (reverse?) settings because most of our WPeStore/eMember emails seem to either be going to spam or not received at all. I was just checking to see if I was missing any valuable info via the debug file.
Thank you.
Thanks for that info … totally missed that field in the WPeStore customer interface.
We sell lifetime memberships with an installment plan period of 4 months. When these payments fail or get skipped, I receive the PayPal receipts but didn’t know how to connect them with the members when the emails were different. The flipside would be if I needed to check the status of a member’s installment plan or reissue a PayPal invoice, I would need a way to match them to the payment. I would prefer not to have to ask the customer what they used to pay for their membership (seems unprofessional). We recently transferred our large membership of about 40,000 members to WPeMember and so there are various other reasons I am checking these records to make sure all is working properly with previously set up subscription payments, installment plans, affiliate records, etc.
Follow up question:
If I have the member’s registration email, how can I go about finding their WPeStore record (if say, their first/last names do not match and they used a different payment email)?
I was trying to avoid multiple sections of shortcode. Instead, I was hoping to protect the whole page by the free level and then just use one section of shortcode to protect that one piece of content. Instead, I will need to use three sections of shortcode … protect the top for free level, the middle for particular other levels, and the bottom for free level.
I know the multiple sections of shortcode will work, just thought maybe I was missing something and could make what I was doing work instead.
Thanks for your help!
I am very interested. I submitted my info via the contact form.
I am also looking at the WP Affiliate AWeber Opt-in Form Submission Tracking addon http://www.tipsandtricks-hq.com/wordpress-affiliate/wp-affiliate-aweber-opt-form-submission-tracking-894. Will the new script you mentioned eliminate the need for the above linked addon? Meaning that if an affiliate brings a user who signs up via the Aweber form, will eMember add this user to the appropriate membership level and WP Affiliate will assign the user as a new lead to the affiliate? Or will I still need both the new script and the addon?
Hope that made sense. Thanks!
I was also hoping for this capability. With Digital Access Pass, they were able to make it work via the Aweber Success Page.I received tons of new members this way via my Aweber form. Not techy enough to know how they did it, but hoping it’s possible with eMember in a future update.
Yes, I think adding a date value to the shortcode is quite possibly what I would need to make everything work as desired. I also believe I need to add an additional membership level to what I originally described.
Level 1 and 2 have downloadable content that should never expire to members of those levels. Our web developers will give/deny access to our web-app (hosted elsewhere) based on members’ access to Levels 3,4,or 5.
Member Levels
1- Free Downloadable Content (no expiry)
2- Lifetime Downloadable Content (no expiry)
3- One free year access to web-app (one year expiry)
4- No access to web-app (no expiry)
… this level is basically used to hide the Level 3 free upgrade button, show a subscription button for Level 5 access, and to show our web-app that members do not get access at this level
5- Monthly paid access to web-app (monthly expiry)
Let me see if understand correctly how this would work if you can add a modifying date option to the upgrade shortcode for Level 3.
1) Member signs up for Level 1 on 5/1/2014. Expiry would be “until cancelled”.
2) Member signs up for Level 2 on 6/1/2014. Expiry would be “until cancelled”.
3) Member does free upgrade to Level 3 using the new proposed upgrade shortcode (with a date value of one year) on 7/1/2014. Expiry would change to approx 7/1/2015. This expiry only pertains to Level 3 content; member still retains access to Level 1,2 content.
4) Member auto-upgrades to Level 4 on 7/1/2015 because Level 3 was set to auto-upgrade to Level 4 after 365 days. Member loses access to Level 3 content but retains access to Level 1,2 content.
5) At Level 4, members are shown a subscription button for same content access they had at Level 3 (web-app).
6) Member has two choices:
a) Member remains at Level 4 and retains access to Level 1,2,4 content until proceeding to step 6b.
b) Member purchases monthly subscription giving them access to Level 5 (web-app) on monthly basis and retains access to Level 1,2,4,5 content.
7) If member expires/cancels at Level 5, they need to return to Level 4 membership with access to Level 1,2,4 content.
Questions:
Q1) I do have Secondary Membership Level enabled. Do I also need to enable second option for the primary/secondary level? I do want Level 5 expired members to return to Level 4. However, I need to make sure that Level 3 expired members move up to Level 4 (not down to Level 2) so that I can use Level 4 to protect my free upgrade button shown at Level 2. I think I should check both options for the Secondary Membership as long as my Level 3 expired members are auto-upgraded to Level 4 with no lapse. Can you please advise how I should use these settings?
Q2) As described in my flow, I want members to always have access to Level 1,2 protected content regardless of what happens to their expiry date Both of these levels have no expiry. Will members retain this access regardless of changing expiry date?
Q3) The only point in our flow where a member would cancel is in Level 5. If they cancel at Level 5 via PayPal, is that going to cancel ALL of their membership levels? I would want this to only cancel their access to Level 5 membership level.
Q4) Is it possible to use the auto-upgrade set to promote on day zero? I tried that in one of my testing configurations and it didn’t seem to work. Just curious.
Thanks for your time and consideration of my needed configuration. I am trying to make the switch to eMember/eStore/WP Affiliate after 4 years with DAP/eStore plugin. I have nearly 40,000 members, so this switch is a very scary step for me. However, you have done an outstanding job with the features you offer, the ease of use, and support information. I hope to make this all work!
