[Sev]

Hi. I wasn’t sure if I properly deactivate the license on the original website – so I reinstalled it on the orginal website – it showed that it was active already (so looks like I didn’t deactivate it properly) – but when I went to ‘deactivate’ under license tab – I got this error message: “License key deactivation failed!

License key could not be deactivated.”

Is there another way to deactivate it?

many thanks.

[Sev]

[10/29/2016 1:52 PM] – Advisory : Log file reset.

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[10/29/2016 1:54 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 7.4.1

[10/29/2016 1:54 PM] – SUCCESS :Post string : [data removed]

[10/29/2016 1:54 PM] – SUCCESS :Checking if PayPal IPN response is valid

[10/29/2016 1:54 PM] – SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr

[10/29/2016 1:54 PM] – SUCCESS :IPN successfully verified.

[10/29/2016 1:54 PM] – SUCCESS :Creating product Information to send.

[10/29/2016 1:54 PM] – SUCCESS :Transaction Type: Shopping Cart

[10/29/2016 1:54 PM] – SUCCESS :Number of Cart Items: 1

[10/29/2016 1:54 PM] – SUCCESS :Item Number: 49

[10/29/2016 1:54 PM] – SUCCESS :Item Name: TRANSFORMATIONAL PATH OF THE 22nd GENE KEY

[10/29/2016 1:54 PM] – SUCCESS :Item Quantity: 1

[10/29/2016 1:54 PM] – SUCCESS :Item Price: 3.50

[10/29/2016 1:54 PM] – SUCCESS :Item Shipping:

[10/29/2016 1:54 PM] – SUCCESS :Item Currency: USD

[10/29/2016 1:54 PM] – SUCCESS :Price and currency check override enabled by filter eStore_before_checking_price_filter

[10/29/2016 1:54 PM] – SUCCESS :Value of the reference text field for this product:

[10/29/2016 1:54 PM] – SUCCESS :Generating encrypted download link for this product.

[10/29/2016 1:54 PM] – SUCCESS :Download Link: [hidden]

[10/29/2016 1:54 PM] – SUCCESS :Incremental counter value for PayPal checkout: 7092

[Sev]

Paypal report no problem (and I’ve looked at the IPN history – and it shows that the IPNs have been successfully sent out). So I reset the log and made a purchase of an audio. The download link did not get sent through to me as a customer. I’ve copied below the IPN log (and replaced sensitive info with XXXs). Any thoughts as to what I could try next? Does Paypal require https on the shop page, for example? (I’ve got an https cert for the domain – but the shop page is just http). thanks.

[Sev]

Hi. Yes – a couple of pending – but one was an e-cheque – so that would be normal – and the other was a donation, so I’m asking Paypal about that. Still uncertain why audio products are not getting processed. Any other things I could check? many thanks.

[Sev]

Hi. Here is a link to one of the audios:

[http://www.genekeys.com/shop/1st-gene-key-audio/]

We were using Bitly to shorten the url – but have stopped using that during the troubleshooting test (and the problem is still there).

thanks!

[Sev]

So I’ve worked through the check lists – and the latest thing was I raised a support ticket with our hosting provider (TSO) – and they confirmed that there was an issue with the Paypal IPN and they have now fixed it. But alas, the audio products are still not sending emails back to the customer, nor registering in the plugin store records. Yet non-audio products work fine – ie those that go through the eMember plugin work fine. Any other tests I could conduct to identify the issue? many thanks.

[Sev]

[deleted log data after checking it]

[Sev]

OK – so the email test works (ie WordPress has no problem sending out emails). Then I looked at the debug logs. Very strange – because I reset the logs a few days ago – and yet when I look at them now, the IPN_handle_debug is empty – yet the eStore_postpayment_debug has SOME entries – but seems to be missing some. So I did a test purcahse myself of an audio – and checked the Paypal – and confirmed that payment went through fine.

And yet there is no record of this purchase in either the debug logs nor in the ‘manage customers’ tab. And as a customer, I did not receive an email. Very odd. I can’t work it out? what do you think?

I will post the eStore-postpayment_debug log separately (the test payment I did took place around 10am – and this log only shows activity up to 8.59am – so don’t know why it is missing data). Many thanks.

[Sev]

Hi. Yes – I can create a manual download link (and it works) from the Admin functions area. But it appears that the customer does not receive the email. What should I look at next? Thanks.

[Sev]

Hi. Can you expand on how to ‘do a manual/offline transaction (with all options enabled) to generate a gift certificate’? I can’t work out how to do it! Many thanks.

[Sev]

UPDATE – I think I’ve figured it out! A combination of two things: a) wrong use of URL for amazon s3 files and b) re-installing the plugin (after a storm caused a powercut – which I figure may have corrupted something or other).

Many thanks for all the pointers – really helpful. Sorted.

[Sev]

Hi. Here is a page with one product on it:

[http://www.genekeys.com/shop/64-transformational-audios/6th-gene-key-audio/]

I’ve also turned off URL shortening (Bitsy) for now – just to simplify the error-checking process.

and here is the log file I get (post-payment debug):

[04/02/2015 6:38 AM] – SUCCESS :Generating download link for multi part file.

[04/02/2015 6:38 AM] – SUCCESS :Checking if a key needs to be issued for product id: 41 Requested quantity: 1

[04/02/2015 6:38 AM] – SUCCESS :This product does not have any serial key available.

[04/02/2015 6:42 AM] – SUCCESS :Generating download link for multi part file.

[04/02/2015 6:42 AM] – SUCCESS :Checking if a key needs to be issued for product id: 70 Requested quantity: 1

[04/02/2015 6:42 AM] – SUCCESS :This product does not have any serial key available.

[04/02/2015 6:42 AM] – SUCCESS :Incremental counter value: 3370

[04/02/2015 6:42 AM] – SUCCESS :Value of current cart item:

[04/02/2015 6:42 AM] – SUCCESS :Incremental counter value: 3370

[04/02/2015 6:42 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

and here is the IPN Handle Debug log (I removed most of the 2nd line – because it included customer address & email details):

[04/02/2015 6:38 AM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 7.1.8

[04/02/2015 6:38 AM] – SUCCESS :Post string : mc_gross=2.36&protection_eligibility=Eligible&address_status=confirmed&…[[[the rest of this data I removed since it has customer address details etc]]]]

[04/02/2015 6:38 AM] – SUCCESS :Connection to [www.paypal.com] successfuly completed.

[04/02/2015 6:38 AM] – SUCCESS :IPN successfully verified.

[04/02/2015 6:38 AM] – SUCCESS :Creating product Information to send.

[04/02/2015 6:38 AM] – SUCCESS :Transaction Type: Shopping Cart

[04/02/2015 6:38 AM] – SUCCESS :Number of Cart Items: 1

[04/02/2015 6:38 AM] – SUCCESS :Item Number: 41

[04/02/2015 6:38 AM] – SUCCESS :Item Name: TRANSFORMATIONAL PATH OF THE 6th GENE KEY

[04/02/2015 6:38 AM] – SUCCESS :Item Quantity: 1

[04/02/2015 6:38 AM] – SUCCESS :Item Price: 2.36

[04/02/2015 6:38 AM] – SUCCESS :Item Shipping: 0.00

[04/02/2015 6:38 AM] – SUCCESS :Item Currency: GBP

[04/02/2015 6:38 AM] – SUCCESS :Price and currency check override enabled by filter eStore_before_checking_price_filter

[04/02/2015 6:38 AM] – SUCCESS :Value of the reference text field for this product:

[04/02/2015 6:38 AM] – SUCCESS :Generating encrypted download link for this product.

[04/02/2015 6:38 AM] – SUCCESS :Download Link: [hidden]

[04/02/2015 6:38 AM] – SUCCESS :Incremental counter value for PayPal checkout: 3371

[Sev]

Hi Thanks for the links. I’m still struggling a bit! Here is what I’ve done:

a) tested that emails can be sent from WP (using your Email Functionality Tester) – all working

b) Double checked Paypal has IPN enabled – it does

c) reset and turned on Enabel Debug report – the problem is that I can’t actually see anything that says ’email sent successfully’ – so I’m stuck at this point. Buried in this report is the customer email – so it looks like the system has captched the email ok.

Any ideas what I should look at next?

many thanks

[Sev]

Update – I checked Paypal IPN – interestingly it wasn’t turned on (could Paypal have turned it off??) weird – because its all been working up till now. So I switched it on – and turned on the debug report. It shows that when a product that involves eMember is bought – it sends the customer post-purchase email ok. But when a download product (ie eStore only – not involving any kind of membership) is bought – the debug IPN report shows everything is scucessful – but doesn’t show that the email is sent out (ie it is just missing from the list). Not sure what this might mean? Any ideas gratefully received.

[Sev]

Hi. I’ve been using the eStore and eMember plugin for nearly 3 years – without any problems. I’ve just added some audios to the shop which get downloaded. It all worked fine for a couple of days – now I’m not getting any post-purchase emails (which contain the links for the downloads) sent out at all. I haven’t changed any of the settings.

I’ve got a couple of ‘squeeze boxes’ for some free audios – and the email with the link works fine with that – so its just the post-purchase email that isn’t working. Any clues? Many thanks.

[Author]

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