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Photo Seller Problem – no email is send when paying (Paypal)

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Photo Seller Problem – no email is send when paying (Paypal)

Tagged: confirmation, email, PayPal, paypal issue

  • This topic has 47 replies, 5 voices, and was last updated 6 years, 3 months ago by Peter.
Viewing 15 posts - 1 through 15 (of 48 total)
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  • Author
    Posts
  • June 21, 2016 at 6:40 pm #13539
    Glisborg
    Member

    I am trying to setup my WP-Photo seller. When testing with paypal sandbox, it seems to Work, but I recieve no e-mail with download links.

    Please help

    June 21, 2016 at 7:11 pm #73458
    Glisborg
    Member

    I cant fint the log files.

    Should the order not show under “Orders”?

    June 21, 2016 at 7:35 pm #73459
    wzp
    Moderator

    Please read this thread on the subject:

    https://support.tipsandtricks-hq.com/forums/topic/whether-seller-nor-buyer-get-e-mails-while-shop-is-in-debugtesting-mode

    June 22, 2016 at 4:50 am #73460
    Peter
    Member

    Another thing is to make sure you have set up the following:

    Log into your paypal seller account and check the following settings:

    1) “Auto Return” (this should be enabled)

    2) “Payment Data Transfer” (this should be enabled)

    3) “Instant Payment Notification (IPN)” (this should be enabled).

    4) UTF-8 formatting enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

    Photo seller site:

    1) In Payment Gateway Settings make sure you have entered your paypal email and also the PDT identity token.

    June 22, 2016 at 9:54 am #73461
    Glisborg
    Member

    I am pretty sure that Paypal is set up correctly, as I already use it in another webshop.

    So the problem must be in Photo seller

    June 22, 2016 at 10:00 am #73462
    Glisborg
    Member

    I have checked all the Things – and cant find the problem.

    June 22, 2016 at 10:04 am #73463
    Glisborg
    Member

    If someone wants to test it, please look here:

    http://glisborg.dk/arkiv/

    It looks like the payment is made, but no order is showing up in Photo-seller

    The download links does not Work either…

    June 22, 2016 at 1:16 pm #73464
    Glisborg
    Member

    I just testet with paypal (not dandbox).

    Money is transfered, but no order is created in Photo seller and no emails is being send.

    Please help!

    June 22, 2016 at 1:25 pm #73465
    Peter
    Member

    Are you 100% certain that the following is configured?

    1) “Auto Return” (this should be enabled)

    2) “Payment Data Transfer” (this should be enabled)

    3) “Instant Payment Notification (IPN)” (this should be enabled).

    4) UTF-8 formatting enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

    If you are then do the following:

    Please enable debug for the photo seller – go to Settings and scroll to bottom and enable “Logging”.

    Also create a dummy gallery with price of $0.01 (or equivalent). Then send me the link to that gallery so I can make a real purchase.

    June 22, 2016 at 1:35 pm #73466
    Glisborg
    Member

    As I said, I am already using Paypal for my webshop, and it Works fine there (prestashop).

    Could that be a problem? That it is used for another webshop?

    June 22, 2016 at 1:38 pm #73467
    Peter
    Member

    As I said, I am already using Paypal for my webshop, and it Works fine there (prestashop).

    Could that be a problem? That it is used for another webshop?

    No I don’t think that should be a problem.

    Irrespective of that, did you doublecheck those configuration items in your paypal account?

    Also, please perform the other tasks as per my previous response.

    June 22, 2016 at 2:15 pm #73468
    Glisborg
    Member

    1) “Auto Return” (this should be enabled)- yes it is. However the url is to my webshop.

    After I pay, I get to reciepe page. Here I can click to go back, and I get to the Thank you page.

    2) “Payment Data Transfer” (this should be enabled) – it is.

    3) “Instant Payment Notification (IPN)” (this should be enabled). – And what url is the correct one to insert?

    4) UTF-8 formatting enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

    If you are then do the following:

    Please enable debug for the photo seller – go to Settings and scroll to bottom and enable “Logging”. – I have done that, but dont know where to find the logfiles?

    Also create a dummy gallery with price of $0.01 (or equivalent). Then send me the link to that gallery so I can make a real purchase. – [http://glisborg.dk/arkiv/?page_id=176] (still in sandbox mode)

    June 22, 2016 at 2:25 pm #73469
    Peter
    Member

    Looks like you don’t have either the auto return or IPN enabled.

    It doesn’t matter what URL you put in paypal settings for these because we set it dynamically from our plugin when sending the message to paypal. (just put your home URL)

    Please fix those items in your paypal account and I will try another test tomorrow because I need to go to bed now.

    June 22, 2016 at 2:41 pm #73470
    Glisborg
    Member

    Both are enabled

    What url is the correct to put in the IPN?

    June 22, 2016 at 3:47 pm #73471
    wzp
    Moderator

    @Glisborg:

    What url is the correct to put in the IPN?

    @Peter:

    It doesn’t matter what URL you put in paypal settings for these because we set it dynamically from our plugin when sending the message to paypal. (just put your home URL)

    It is customary to simply use your site’s home page as the URL.

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