Photo Seller Problem – no email is send when paying (Paypal)

[Glisborg]

Ok, but it still does not work

[Peter]

Hi,

I think your issue is only for sandbox mode. You should be ok with live PayPal payments if your account configuration is done properly as mentioned earlier.

I will send you another zip file in an email which will hopefully fix the sandbox payments.

Deactivate and delete your current version of the plugin and install the version in the email I will send you.

[Glisborg]

I deleted it and uploaded the one you send.

It does not change anything.

I did try yesterday to order using paypal and nit sandbox, and the problem is the same.

The payment goes through, but no e-mails are being send, and no order is created.

[Peter]

Yes it does work – I sent you an email explaining more.

[NavigeekSolutions]

Hi — I am having the same problem, where the sale is processing correctly but no emails (admin or customer) are being sent.

I went through the settings you shared above, and did find two of the Paypal settings needed to be updated, and did so:

1) “Auto Return” (this should be enabled) – enabled

2) “Payment Data Transfer” (this should be enabled) – enabled

3) “Instant Payment Notification (IPN)” (this should be enabled) – Enabled this morning

4) UTF-8 formatting enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email – Enabled this morning

I then set an item to $0.01, purchased it through my personal account (I should get the admin confirmation email in my work email). The debug file shows that the emails are being sent successfully (I masked the private email addresses for the forum), but I did not receive the customer or admin confirmation. I did receive paypal’s confirmation that the purchase went through.

[06/23/2016 2:23 PM] – SUCCESS :Product Email successfully sent to [email-address-removed].

[06/23/2016 2:23 PM] – SUCCESS :Notify Email successfully sent to [email-address-removed].

[06/23/2016 2:23 PM] – SUCCESS :Notify Email successfully sent to [email-address-removed].

Would appreciate any further guidance.

Thanks!

Holleyanne

[Peter]

Hi, Your site has an issue with email delivery. The following should help you troubleshoot your issue:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Rudy]

Test Case1 for the issue:

-We’ve enabled sandbox and logging on

-On successful payment, it shows HTTP ERROR… could not establish a connection to PayPal for verification!

-No order generated, no notification send to seller or customer

Test Case2 for the issue:

-We’ve enabled sandbox and logging on

-When i configure without {product_link_digital_items_only} on thank you page then no error message shown and says payment successful but no order receipt sent to customer and no notification sent to seller as well.

-Also in order section, the entry has not been recorded.

How to test:

-You can test any of the gallery from here [http://sovas.org/photogallery]

WordPress and Plugin Version Information:

-WordPress Version 4.6.1

-Photo Seller Plugin Version: 2.1.8

Below PayPal Configuration Settings Done from our-end:

-Turn on the “Auto Return” for Website Payments (Turned ON)

-Entered a URL in the Return URL field [http://sovas.org/store/thankyou]

-Scroll down to Payment Data Transfer and enable it (Enabled)

-IPN (Enabled)

-PDT Identity Token(generated from paypal and entered properly)

Log Details:

[LOG DATE: 11/24/2016 12:46:59 pm - Server time zone UTC]

Checking if PayPal IPN response is valid



[LOG DATE: 11/24/2016 12:46:59 pm - Server time zone UTC]

Connecting to: https://www.sandbox.paypal.com/cgi-bin/webscr



[LOG DATE: 11/24/2016 12:46:59 pm - Server time zone UTC]

IPN validation failed.



[LOG DATE: 11/24/2016 12:46:59 pm - Server time zone UTC]

Error response: cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure



[LOG DATE: 11/24/2016 12:46:59 pm - Server time zone UTC]

[WPSShortcodeManager.php - line 296] IPN verification failed

[Peter]

Which version of PHP and cURL is your server using?

(ask your host provider if you can’t find that info)

[Rudy]

PHP Version – 5.5.30

cURL Information – 7.38.0

I just checked above information using php function phpinfo();

[Rudy]

PHP Info:

PHP Version: 5.5.30

PHP Memory Usage: 62.07 MB

PHP Memory Limit: 256M

PHP Max Upload Size: 15M

PHP Max Post Size: 8M

PHP Safe Mode: Off

PHP Allow URL fopen: On

PHP Allow URL Include: Off

PHP Display Errors: On

PHP Max Script Execution Time: 90 Seconds

[Rudy]

I’ve deactivated & delete old plug-in and upload a new one provided by you in my e-mail. Still the update cart issue occurs and even paypal payment, order and email still not working. Can you please look into this issue? The gallery URL is the same as previous one.

Thanks.

[wzp]

@Rudy — I noticed you say that you are using PayPal sandbox mode. Were you actually expecting the plugin to send emails to the sandbox email addresses? That is not possible; otherwise it wouldn’t be a good “sandbox.” If you were to temporarily “go live,” with a test transaction, does everything work?

[Rudy]

Okay we’ll check with it live instead of sandbox.

But one more issue still remaining, When we do any product add to cart -> View Cart -> Sub Total and Total are not getting updated. We’ve to do click manually on update cart button.

Can you please suggest a best solutions to us? Because as i read on this forum, that issue has been already resolved in this version of the plug-in.

Testing URL : [http://sovas.org/photogallery]

[Rudy]

Email is not only concern but order is not showing in order list because it’s failed while return on the thank you page. That’s why order is not stored in the database as well.

[Rudy]

We’ve also notice that all the photo set as digital variation but it shows the quantity in text box, it must be show the check-box.

[Author]

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