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Photo Seller Problem – no email is send when paying (Paypal)

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Photo Seller Problem – no email is send when paying (Paypal)

Tagged: confirmation, email, PayPal, paypal issue

  • This topic has 47 replies, 5 voices, and was last updated 6 years, 3 months ago by Peter.
Viewing 15 posts - 31 through 45 (of 48 total)
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  • Author
    Posts
  • November 28, 2016 at 8:49 am #73487
    Rudy
    Participant

    Now we’ve did the second experiment to test the cart total update. This time, we choose template3 and test for cart total update. It’s working fine with template3. But we’re using template2 and here it’s not working.

    Hope this bugs will also be helpful to maintain your plug-in stability as well.

    November 28, 2016 at 11:08 am #73488
    Peter
    Member

    Thanks for the info.

    When we do any product add to cart -> View Cart -> Sub Total and Total are not getting updated

    I think this appears to be a bug when the photo details page is disabled, ie, when you have the “Preview Photo via Page” checkbox unchecked in the gallery settings which means that a popup lightbox will be used to add items to cart.

    As a workaround I recommend that you enable “Preview Photo via Page” for now which will make the bug go away and in the meantime I will investigate try to fix that issue. (You can still use template 2 but you need to check that checkbox)

    November 28, 2016 at 12:11 pm #73489
    Rudy
    Participant

    Okay as of now we’re checked that check-box. But please fixed that template2 with light-box features bug work as soon as possible.

    About Digital Variation: We’ve setup two digital variation but still it shows the text-box with quantity. It should be check-box here. [http://sovas.org/photo_details/8/2412/20161112_-TVO-00367/view]. Can you please check the issue in given url.

    Payment and Order Issue: After successful payment, it shows HTTP ERROR… could not establish a connection to PayPal for verification!. No order generated, no notification send to seller or customer. This issue still not fixed.

    November 29, 2016 at 4:16 am #73490
    Peter
    Member

    I’ve setup two digital variation but still it shows the text-box with quantity. It should be check-box here

    Where did you get this impression from? There is no such feature in this plugin.

    However, the plugin has a feature which automatically sets the quantity to “1” and also adds an “add to cart” button for each row item in the variations table which will suit people who are selling digital items. To activate this feature:

    go to Settings >> Advanced Settings and enable the “Set Photo Variation Default Quantity To 1” checkbox.

    November 29, 2016 at 4:41 am #73491
    Rudy
    Participant

    We’ve followed your instructions and do the following settings:

    go to Settings >> Advanced Settings and enable the “Set Photo Variation Default Quantity To 1” checkbox. Now it always shows 1 by default for all product. I got your points.

    Is it possible to disable the quantity text-box. Because if we think logically then it should be only one there. Because of we’re selling digital items. It always 0 or 1. there is no meaning of more than 1 quantity in terms of digital items. What do you think ?

    November 29, 2016 at 6:48 am #73492
    Rudy
    Participant

    – We’ve did some code by ourself and disabled the quantity box.

    – Now only things remaining is order not stored and email and download link not sent to seller and customer. Looking for the solution since couple of days. Still not get any resolution from your technical team. We’ve already done all the experiment shown by your team.

    November 29, 2016 at 2:03 pm #73493
    Rudy
    Participant

    Hello,

    As per your recommendation, we’ve set the system live for temporary and for testing purpose. We’ve set price to 0.01 and 0.02. Can you please make a test any of these gallery [http://sovas.org/photogallery/]. Please let me know the output.

    Note : Please notice the following output while you make a test:

    [1] On successful payment, do you getting download link or not?

    [2] On successful payment, do you receiving email or not?

    Thanks in advance.

    November 29, 2016 at 11:07 pm #73494
    Peter
    Member

    We’ve did some code by ourself and disabled the quantity box

    How did you do this? I recommend that you do it using some custom CSS code.

    Regarding the test purchase:

    I just tried it and I successfully got the download link on the thank you page and also received the email confirmation with download link. (note: the email went to my spam folder)

    November 30, 2016 at 4:48 am #73495
    Rudy
    Participant

    Thanks for your test and confirmation. Yes,we’ve found one order in order section.

    Regarding Quantity Disable: We’ve modified the plug-in code in the following file.

    File Path :views/photo/photo-details-template-new.php

    If we’ve anything else then we’ll post you.

    Thanks again.

    November 30, 2016 at 5:12 am #73496
    Peter
    Member

    We’ve modified the plug-in code in the following file.

    File Path :views/photo/photo-details-template-new.php

    I don’t recommend that you do modifications to the core plugin files because of two reasons:

    – we can’t provide support for the plugin if modifications have been made to the core code

    – we regularly release updates and you will lose your changes everytime you upgrade the plugin.

    The solution I recommend is the following:

    1) Go and grab the following plugin:

    http://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413

    2) Then add the following CSS code in the settings of the above plugin:

    table.wps_digital_details_table
    tr td:first-child {
    display: none;
    }
    table.wps_digital_details_table
    th:first-child {
    display: none;
    }

    November 30, 2016 at 5:15 am #73497
    Rudy
    Participant

    Okay. We’re going to revert our custom code and add the above css provided by you. Thanks

    November 30, 2016 at 5:19 am #73498
    Peter
    Member

    Ok.

    Please note – I made a slight improvement to the CSS I submitted first so please check my last response again.

    November 30, 2016 at 5:21 am #73499
    Rudy
    Participant

    I’ve applied your css and removed the custom code.

    November 30, 2016 at 5:26 am #73500
    Rudy
    Participant

    Your code also hide the first table heading in cart page. Can you please check to the cart page?

    November 30, 2016 at 5:37 am #73501
    Peter
    Member

    Ok – I made the change which will prevent that. Please check the code in my last response and use that.

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