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We are using the send email xx days before account expires. One member sent us the email saying she had renewed already. We noticed that the first and last names were not in the email. This is what she received (and what we are using). The variables appeared in her email:
Dear {first_name} {last_name},
Your membership account will expire in 6 weeks.
Yes, I have reset mine successfully. Several others have too. I have also asked those who claim to not have received it to check spam and it isn’t there. Our developer suggested that the ISP may be blocking emails from our domain. I will be tracking all non-resets to see if there is a pattern. thanks!
That really doesn’t help. Here’s an example: The membership started on Jan 1, 2014 and expires on Jan 1, 2015 (using a one year expiry). Member sends in a renewal on December 1, 2014. There is no way I can see to update the expire to Jan 1, 2016 on the day I receive that renewal. I have to wait until Jan 2, 2015 to process the renewal and start it on Jan 1, 2015 so that it expires on Jan 1 2016.
Well, if I could I would. But the expire date is set by the term, e.g., one year. So a subscription that started in June 2013 expires in June 2014. The membership level is “individual one year” and this is the expire date – Expiry Date 2014-06-01 – which is not an editable field. I don’t see a way of editing the expire date.
