June 23, 2014 at 9:32 pm #11061GesneriadMember
Many members have contacted me when they need to reset their PW since the PW reset feature is not sending them a temporary PW. I have done the reset numerous times and never have a problem. Other emails (registration, etc.) are going out fine. Any ideas? Thanks. PaulJune 23, 2014 at 10:27 pm #63864
Have you personally tried to reset your own password lately? And does it work? If it does, it may be their messages are ending up in their spam folders.June 24, 2014 at 1:48 am #63865GesneriadMember
Yes, I have reset mine successfully. Several others have too. I have also asked those who claim to not have received it to check spam and it isn’t there. Our developer suggested that the ISP may be blocking emails from our domain. I will be tracking all non-resets to see if there is a pattern. thanks!June 24, 2014 at 2:28 am #63866
If you are using an SMTP server, whose domain does not match that of your website, you may indeed be blocked by the receiving system.February 5, 2018 at 1:29 pm #63867
I️ am having this issue, an you help? I️ tried myself and the reset password function is not working. Please helpFebruary 5, 2018 at 1:41 pm #63868
What part of the reset process is not working? Have you personally tried to reset your own password, or are you just repeating something a user told you?February 5, 2018 at 1:48 pm #63869
I️ asked the user to explain what they were experiencing and I️ went into their profile and Changed the email to my personal email, then I️ tried to reset and it didn’t work. I️ tried several timesFebruary 13, 2018 at 1:03 am #63870
Can you help me? Im still having the issue with more people? Thank you in advanceFebruary 13, 2018 at 2:02 am #63871
I am not seeing this issue on my site when I test.
When you say, it didn’t work do you mean that the reset email didn’t arrive? or do you mean the new password that you got doesn’t work on the login form?February 15, 2018 at 11:37 am #63872
Email never arrivesFebruary 17, 2018 at 11:07 pm #63873
Please enable the debug option so we can verify that the plugin actually executed the email sending code.
The email issue is almost always external to the plugin. Going through the following checklist will help you:February 27, 2018 at 12:54 pm #63874
Debug option is setFebruary 27, 2018 at 1:19 pm #63875
Please perform a test, and then post the contents of the debug log.March 6, 2018 at 1:32 am #63876
ok, started going through the steps and it actually seems to work for me- here is the log results
[03/06/2018 1:17 AM] – SUCCESS :Member password reset email sent to : email@example.com
[03/06/2018 1:17 AM] – SUCCESS :Affiliate password updated for affiliate account with email: firstname.lastname@example.org
so I reached out to a student actively having the issue and its not even logging- maybe this video will help shed light on it- what could it be?
Thank you in advanceMarch 6, 2018 at 6:44 am #63877
It is likely the user is entering a wrong email address. Somehow the plugin is failing to show the error message on your site in that popup.
Please do the following to create a specific password reset page (so you are not using the overlay popup):
Do a test after that and let me know if you see a difference.
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