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Thank you very much for the tip, there is indeed a Transaction ID and a Subscriber ID in the payment record in the plugin log, I had missed that detail, thank you very much.
eMember is a great plugin with a great team behind it, kind regards.
Thank you very much.
Yes, we were actually able to verify that the person had chosen the recurring payment and then forgot.
We have activated a single payment button and a recurring payment button with the same amount so that they can choose whether to renew the automatic subscription, or manual after receiving the notification email that the subscription expires (it is very useful because it is a common circumstance); we have a recent record of a payment in the plugin payment log, then we received a request to cancel it through Paypal and, in addition to making a refund and making the account free on the web, we told this person that check the part of automatic payments in Paypal.
Thank you very much, today the user account appears as activated, but I will perform the steps that you indicated to me to check if the error is repeated and if payments are reflected in payment tab.
I also reviewed the section on PHP versions of SiteGround, and activated the one that says PHP managed, because I observed two payments in Woocommerce independent of WP eMember that gave error but were completed and registered in the web.
Thank you very much!
I go with the solution of the links, I would not have been able to find them without your help.
I reconfigured the fields and in administration now they are seen, I think I had left without filling something.
The table has effectively reduced columns to the essential ones and is now adjusted.
Edit:
It worked, thank you very much!
Now apart from seeing it in their profiles any administrator or person who has permission to see that page can see that the checkboxes were accepted without having to search in the database.
Hi!
In case it could be useful. My hosting is also SiteGround, I had the same problem with another plugin, “Ajax error: 200 parsererror jquery”, neither the technicians of the server nor the developer of the plugin found the failure.
Now with WP Member the same thing happened, and I started to check the .htaccess and functions.php again, this code in the functions.php was blocking both plugins.
I deleted it and the “Ajax error: 200 parsererror jquery” disappears and everything works OK.
/ * Restrict access to wp-admin * /
function restrict_access_admin_panel () {
global $ current_user;
get_currentuserinfo ();
if ($ current_user-> user_level <4) {
wp_redirect (get_bloginfo (‘url’));
exit;
}
}
add_action (‘admin_init’, ‘restrict_access_admin_panel’, 1);
Regards.
