Validation error when trying to create an account

[SScott]

I am trying to set up this site page: staging1.simplyhr.cloud/set-up-account/ to create an account during the purchase process. The username field in the form gives a validating error and never completes.

We are using WordPress version 4.9.7 and eMember version 10.1.1

I did find the article in the forum: https://support.tipsandtricks-hq.com/forums/topic/create-account-username-not-validating#post-58755 and we have worked on the server to correct any issues with Ajax but we are still getting the validating error.

Any thoughts or suggestions for getting this working correctly are appreciated.

Sherry

[wzp]

https://support.tipsandtricks-hq.com/forums/topic/create-account-username-not-validating#post-59452

Have you shown that error to your hosting provider? This is a server/site setup related issue so your first contact should be the hosting provider to see why it gives that error when a plugin tries to do a an ajax query.

Basically, if ajax is not working on your site then the username validation won’t work because it requires ajax. Every site should have ajax working unless there is some particularly weird setup on this site.

Who is your hosting provider, and what did they say? Or is this a DIY server?

[SScott]

Yes, I saw that older answer in the forum, as I mentioned in my post. We have been in touch with our host, SiteGround, and they ran some tests and found a JS error in the file staging1.simplyhr.could/wp-acontact/plugins/wp-eMember/js/jquery.validationEngine.js

Error type: json is null

Is there a way to send you a screenshot of their reply? It has more info.

Sherry

[SScott]

I tried deactivating, deleting and reinstalling eMember but that made no difference.

Sherry

[admin]

Please do the following:

https://support.tipsandtricks-hq.com/forums/topic/wp-emember-creating-a-specific-forgot-password-reset-password-page

Let me know if you still the error after that.

[SScott]

I followed the instructions and when I try to reset a password it just says “User with this email address doesn’t exist.” even though their is a user with that pw.

Sherry

[wzp]

We have been in touch with our host, SiteGround, and they ran some tests and found a JS error in the file staging1.simplyhr.could/wp-acontact/plugins/wp-eMember/js/jquery.validationEngine.js

Error type: json is null

There may be some kind of JS conflicts going on. Please read this post:

https://support.tipsandtricks-hq.com/forums/topic/wrong-way-of-adding-jquery-library-to-wordpress-source-of-javascript-conflicts

Then, try following the test procedure at the link, at the bottom of the post.

[SScott]

I am doubtful that this is a theme issue since the user creation was working when I initially tested it. And I haven’t added any plugins since then.

[admin]

We know for sure that the plugin itself doesn’t have any JavaScript errors. I have tested this myself on 2 of my test sites and there is not error. The plugin is active on my thousands of installs and this being a critical functionality, we would know if it was broken. So the issue is coming from some kind of conflict somewhere. Do you have any security plugin or firewall rule that is preventing that AJAX request? Have you done the following test already?

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[SScott]

I have run the theme and plugin tests and the validation error still occurs.

THEME TEST

Switched to Twenty Sixteen theme and Validation error still occurring

PLUGINS TEST

• Deactivated all except

⁃ eStore

⁃ eMember

⁃ WP Payment Gateway Bundle

⁃ Extra Shortcodes for WP eStore

• Validation error still occurring

• Reactivated all plugins

• Validation error still occurring

What can we do now to get the eMember plugin working for us?

[admin]

Something else is blocking the Ajax request. Do you have any .htaccess file in the “wp-admin” folder?

I will jump on your site and take a look to see what I find. I have sent you an email for it.

[SScott]

I don’t see an email from you. Would you please re-send to

sherry@resource-connection.net

Thanks.

[admin]

I have sent another email to that address just now.

[SScott]

I sent a reply to your recent email asking for some info. Did you receive that?

[chadrio]

Hi!

In case it could be useful. My hosting is also SiteGround, I had the same problem with another plugin, “Ajax error: 200 parsererror jquery”, neither the technicians of the server nor the developer of the plugin found the failure.

Now with WP Member the same thing happened, and I started to check the .htaccess and functions.php again, this code in the functions.php was blocking both plugins.

I deleted it and the “Ajax error: 200 parsererror jquery” disappears and everything works OK.

/ * Restrict access to wp-admin * /

function restrict_access_admin_panel () {

                 global $ current_user;

                 get_currentuserinfo ();

                 if ($ current_user-> user_level <4) {

                         wp_redirect (get_bloginfo (‘url’));

                         exit;

                 }

         }

         add_action (‘admin_init’, ‘restrict_access_admin_panel’, 1);

Regards.

[Author]

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