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I am using the auto-switch to standalone manual checkout for zero cost orders. The number of people reporting failures is higher than I would expect from just finger problems, and I have screen-share-watched people go though this process and fail.
For some it is just that they cannot download the digital file, e.g. Outlook as an email handler seems to offer no options to do this. Is there a way of presenting that link as a download? As a minimum, it would help if there was a way of editing the emails that get sent so I could describe better what actions the member needs to take.
For others, (and I have watched this) the process does not redirect to our thank you page and sits on the order page. The email that comes to me gets generated, but the email does not go to the member (yes we checked their spam bucket), and if the member does not contact me, I have no way of knowing if they succeeded or not.
Any workarounds you can suggest would be appreciated. A re-think of the design of all of this would be appreciated even more.
I believe you did not tell us which file to modify to change the mandatory manual checkout fields – we only really need a name and email address.
Sounds great – keep me posted! Manually is going to be too cumbersome for us.
In the meantime … ?
So there is no email body stored anywhere in Settings that matches this email. However I did a manual upgrade to one test member and modified the email in that upgrade and it seems that we have achieved a permanent edit of that text. So fixed.
I think you are saying it’s not possible to edit out the /////// stuff in the default edit-member-profile-email, but do it manually each time?
So .. a suggestion .. your coupon system would be much more powerful if you added the ability to have it apply to members as well as products. Ditto for the Redemption Limit. I know these are not trivial changes, but for eMember users, IMHO, member-specific or member-level-specific incentives are going to be a frequent requirement.
In the meantime, would it be possible to give us a way of triggering the dynamically generated coupon code other than by a prior purchase e.g. immediately upon subscribing at a given membership level in eMember, and/or an admin manual process?
The email that appears in the location you specify is this …
Hi, Your account has been upgraded successfully.
Please log into your member profile to view the details.
The email that is on the edit member page is this …
Hi, Your account status has been updated.\\\\n\\\\n Please log into your member profile to view the details.\\\\n\\\\nThank You
From that documentation …
“A dynamically generated coupon code can be automatically sent to the customer via email
immediately after their purchase.”
We are looking to have a coupon for one-time use by customers for any product – not as an after-purchase option, but as an available option at certain times – after they register at a certain level of membership for example.
Is there any way of setting coupon limit by customer? We want them to be able to select any product and use the coupon once. This coupon would be available to, for example, all new members at a certain level.
For manual membership changes, the email that will be sent if checked is as follows …
“Hi, Your account status has been updated.\\\\n\\\\n Please log into your member profile to view the details.\\\\n\\\\nThank You”
Where do we edit this default email wording?
Please add [email@example.com] to your reply list. Thanks
Is there any way for our administrators to manually upgrade an existing member to a different level?
1. OK – I fixed the re-direct to the thank-you page. Everything seems now to be working well. Thanks.
2. The link to those “different setup methods” above was one you gave me earlier and relates to either physical products or specific products – not our situation.
3. From above – Q2. The system did not pre-fill the email when I was signed in. Should it? (This refers to the email address to be entered by the purchaser to complete the order. If they are logged in to the site, should this be pre-filled?)
4. Some suggestions …
4.1 Unless we somehow persuade people to switch to manual checkout for free orders, after the coupon reduces price to zero, the “Checkout With PayPal” button remains as the order confirmation. Some people are going to be deterred by that. If feasible, it would be nice if the test for zero price was right after the coupon was accepted and the switch to manual was at that point.
4.2 I’m puzzled by the logic of the two order confirmation emails from the site admin email – (1) to my site notifications email address with Subject of “Here is the link for your free download” and (2) to the entered purchaser email with Subject of “Thank you for the purchase”.
Also – the emails sent are inconsistent.
The first three resulted from a 1c PayPal order from [firstname.lastname@example.org]
The last two resulted from a coupon applied to reduce the price to zero and ordered with an email of [email@example.com]
Short answer – yes we need the email (we forgot that of course PayPal supplies that for paid orders). So we tried yesterday’s experiments again – this time successful except for Q1.
Q1 – We have set “the URL the customer will be redirected to after a successful payment as [http://www.theloaclub.com/thank-you/] but we got re-directed to the home page. Any thoughts?
Q2. The system did not prefill the email when I was signed in. Should it?