Tips and Tricks HQ Support Portal › Forums › WP eMember › Member manual upgrade does not work
- This topic has 14 replies, 6 voices, and was last updated 9 years, 6 months ago by bgarrity.
July 29, 2010 at 5:57 pm #1584
I have created a test member to check the flow of membership access.
I noticed that when I want to upgrade my test member to a different membership level the changes are not saved. Therefore i have to create a new fake test member, but I am running out of emails…
the problem is that now I have to manually upgrade a few of my members and the changes are not saved. What do I do wrong ?
Thank you.July 29, 2010 at 6:18 pm #22898
I Have found that if I choose a password and retype the password, the changes are actually saved, but when I connect using this test member, he is recognised with his former membershiplevel, not the one I allowed.
Thanks for your help.July 30, 2010 at 4:41 am #22899amin007Participant
That doesn’t sound right to me. So you are saying if you edit a member and change his “Membership Level” manually then save it, the save doesn’t stay?
Do you have “Auto Upgrade” on for the membership level that this member is in?July 30, 2010 at 5:27 pm #22900
Yes I do have autoupgrade on for that specific membership.
After posting my message yesterday, I did more tests.
As I said. The change is validated if I retype the password. then, the member has access to the right membership, but he cannot access to the other membership level he was initially registered in.
My question ends like this :
If a member is registered for a membership level with auto upgrade,can that member also register to different membership level without loosing his former privilege ?
Can he register with the same email address and user name ?
You answer will surely save me some worries.
AswadJuly 31, 2010 at 4:30 am #22901amin007Participant
Every member can belong to only one membership level at a time. The membership level of the member determines what content that particular member have access to.
The auto upgrade feature upgrades the membership level of one member to another level automatically after a given period. After the auto upgrade is complete the member will only be able to access the content that is only accessible by this newly assigned membership level. Does that make sense?July 31, 2010 at 5:19 pm #22902
it does make sense.
It gives me a clearer idea of how I can use the plugin.September 3, 2013 at 8:31 pm #22903
Is there any way for our administrators to manually upgrade an existing member to a different level?September 3, 2013 at 11:25 pm #22904PeterMember
Yes you can. Simply go to the Members menu and “Edit” the member in question.
Inside the member details page select the appropriate level from the “Membership Level” drop-down box.September 4, 2013 at 5:41 pm #22905
For manual membership changes, the email that will be sent if checked is as follows …
“Hi, Your account status has been updated.\\\\n\\\\n Please log into your member profile to view the details.\\\\n\\\\nThank You”
Where do we edit this default email wording?
Please add [email@example.com] to your reply list. ThanksSeptember 4, 2013 at 11:53 pm #22906wpCommerceModerator
Hi, you can customize the email from the following area of your admin dashboard:
WP eMember Settings -> Email Settings -> Account UpgradeSeptember 6, 2013 at 6:45 pm #22907
The email that appears in the location you specify is this …
Hi, Your account has been upgraded successfully.
Please log into your member profile to view the details.
The email that is on the edit member page is this …
Hi, Your account status has been updated.\\\\n\\\\n Please log into your member profile to view the details.\\\\n\\\\nThank YouSeptember 7, 2013 at 4:26 am #22908adminKeymaster
There are two different emails here and I will explain which one does what.
The one you see when you are editing a member’s profile by editing the record from the admin dashboard is for sending a quick notification email to that user right that moment when you save the profile. You can type whatever message you want there and check the send email checkbox then when you you save his/her profile, the email will be sent.
Now, the “Upgrade Email” settings you see in the “Email Settings” menu of eMember plugin is for when an existing member makes a payment for another membership level to upgrade/change their current level. Lets say a member is in a level called “Silver”. This member makes a payment for the “Gold” membership level. He will receive that email.September 8, 2013 at 8:01 pm #22909
I think you are saying it’s not possible to edit out the /////// stuff in the default edit-member-profile-email, but do it manually each time?September 8, 2013 at 11:45 pm #22910adminKeymaster
Sorry if I misunderstood you. The “/////” characters should not be there, no question about that. I was trying to explain all the email options and how it works.
Can you please load a fresh copy of the eMember plugin:
Then remove the currently saved email body (where you have those unnecessary characters) and specify your email body and save it again. Let me know if you still see those characters after that.September 9, 2013 at 9:19 pm #22911
So there is no email body stored anywhere in Settings that matches this email. However I did a manual upgrade to one test member and modified the email in that upgrade and it seems that we have achieved a permanent edit of that text. So fixed.
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