wp_eStore_transaction_result doesn't show transaction result

[cckean]

Hi I have used the following shortcode in my Thank You page to try to display the transaction result. But it didn’t show anything after the redirection from PayPal sandbox. My payapl sandbox went thru successfully. I have pasted a copy of the ipn_handle_debug.log as shown below.

This is the shortcode i used in my Thank You page:

[wp_eStore_transaction_result:end]

The following is the content of the ipn_handle_debug.log:

[05/22/2013 2:32 PM] – SUCCESS :Paypal Class Initiated by 173.0.82.126 eStore Version: 6.9.7.8

[05/22/2013 2:32 PM] – SUCCESS :Post string : [redacted]

[05/22/2013 2:32 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

[05/22/2013 2:32 PM] – SUCCESS :IPN successfully verified.

[05/22/2013 2:32 PM] – SUCCESS :Creating product Information to send.

[05/22/2013 2:32 PM] – SUCCESS :Transaction Type (Buy Now/Subscribe): web_accept

[05/22/2013 2:32 PM] – SUCCESS :Item Number: 1

[05/22/2013 2:32 PM] – SUCCESS :Item Name: XXXX

[05/22/2013 2:32 PM] – SUCCESS :Item Quantity: 1

[05/22/2013 2:32 PM] – SUCCESS :Item Price: 48.00

[05/22/2013 2:32 PM] – SUCCESS :Item Shipping:

[05/22/2013 2:32 PM] – SUCCESS :Item Currency: USD

[05/22/2013 2:32 PM] – SUCCESS :Value of the reference text field for this product: 2

[05/22/2013 2:32 PM] – SUCCESS :eMember integration is being used… creating member account… see the “subscription_handle_debug.log” file for details

[05/22/2013 2:32 PM] – SUCCESS :Download Link :

XXXX – This product does not have any downloadable content

[05/22/2013 2:32 PM] – SUCCESS :Incremental counter value for PayPal checkout: 7

[05/22/2013 2:32 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[05/22/2013 2:32 PM] – SUCCESS :Product Email successfully sent to yyyy@gmail.com.

[05/22/2013 2:32 PM] – SUCCESS :Notify Email successfully sent to kenny@xxxx.com.

[05/22/2013 2:32 PM] – SUCCESS :Notify Email successfully sent to xxxx@yahoo.com.

[05/22/2013 2:32 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[05/22/2013 2:32 PM] – SUCCESS :No eMember ID was passed so the user was not logged in. Quering member database to see if a user account exists for: yyyy@gmail.com

[05/22/2013 2:32 PM] – SUCCESS :Found a user account with the purchaser email address. adding this purchase to account ID: 10

[05/22/2013 2:32 PM] – SUCCESS :Current available copies value: Sales count value: 6

[05/22/2013 2:32 PM] – SUCCESS :New available copies value: New sales count value: 7

[05/22/2013 2:32 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[05/22/2013 2:32 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[05/22/2013 2:32 PM] – SUCCESS :Affiliate Commission may need to be tracked. See the “eStore_post_payment_debug.log” file for more details on commission calculation

[05/22/2013 2:32 PM] – SUCCESS :Paypal class finished.

[Peter]

Have you checked to that in your eStore settings page you have enabled the “Enable Transaction Result Display” checkbox?

It is a good idea to check that you have done all the steps outlined in the documentation for this:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

Also, please share the debug data from the post payment processing log file.

[cckean]

Yes, I have enabled the “Enable Transaction Result Display” checkbox and have alternate the use of the following tags.

[wp_eStore_transaction_result:end] and [wp_eStore_display_transaction_result]

But still i am not seeing the transaction result.

One thing i would like to ask is that during the PayPal redirection after the payment, the buyer needs to click on a redirect button in order to be redirected back to the “Thank You” page. Even though i have turned on the “Auto Redirection” in my PayPal, still the auto redirection doesn’t happen automatically. Do you know why? Is this possibly the cause of the issue where the transaction result wasn’t shown?

For your information, i am using a fictitious business account in PayPal sandbox as the seller.

[cckean]

eStore_post_payment_debug.log

[admin deleted debug after checking it]

[admin]

Thank you for the debug. It doesn’t look like the plugin is receiving the PDT data on the thank you page. So PDT configuration is not complete somewhere.

It is okay if the auto redirection doesn’t work when you make a payment via a Credit card. PayPal doesn’t auto redirect the user if he/she paid via a credit card on the PayPal site (in this event the user will have to click on the “return to merchant” link to get to your thank you page). When they land on the Thank You page, the rest should work as usual.

I have notificed that you are using PayPal sandbox account. PayPal sandbox can be a little painful to setup as it is a completely separate account than your real PayPal account.

Please check these 3 posts where users had similar issues and I am pretty sure one of theme will give you a clue as to what setup is missing in your PayPal account which is causing the PDT data to be not present on the Thank you page after a transaction:

Encrypted Link on Thank You Page Not Showing

Thank you page not giving encrypted links! Lots of troubleshooting already.

https://support.tipsandtricks-hq.com/forums/topic/product-links-not-appearing-on-thank-you-page-1

[Author]

Posts