No email with download link

[websydaisy]

I created this site ages ago, so I am very fuzzy on the setup – but it appears that customers are no longer getting an email with their download link. I am pretty sure they were when we set it up. She has not had much in the way of sales, so I am not sure when the problem started, but I need help resolving it. I have been reading through the forums but am not finding an answer.

I have tried the email tester plugin, and emails are able to be sent.

I have debugging turned on, but I am not sure which debug file to lok at? I looked at all of the ones I could find, and none of them show an email being sent.

I would greatly appreciate any guidance. The site is using the latest version of wordpress and eStore version Version v3.9.6

I am happy to provide a log in to support.

http://placidathlete.com

[Ivy]

1. Please load a fresh build of the plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

2. Run a test transaction with the debug turned on:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

3. Share the content of the debug file so we can see where things maybe going wrong.

Similar topics:

https://support.tipsandtricks-hq.com/forums/topic/estore-no-download-e-mail-after-purchase-not-redirecting-to-thank-you-page

https://support.tipsandtricks-hq.com/forums/topic/no-download-link-and-no-email-after-purchase

https://support.tipsandtricks-hq.com/forums/topic/no-email-sent-with-download-link-1

[websydaisy]

I did Step 1 and then tried to do step 2, but when I click the Paypal button I get this error message:

Fatal error: Class ‘Emember_Auth’ not found in /home/sbertin/public_html/wp-content/plugins/wp-cart-for-digital-products/wp_eStore1.php on line 779

I have debugging turned on and all of the debug files are blank as of right now.

[Peter]

Hi,

This error is most probably because your files didn’t upload properly.

Please see this:

https://support.tipsandtricks-hq.com/forums/topic/received-fatal-error

[websydaisy]

Ok, I replaced estore and emember and it is working now, whew! But I seem to have lost my Thank you page (or my client deleted it on accident, which seems likely). What is the shortcode I need to put on a Thank You page so that they also get the appropriate link for what they ordered there?

[admin]

The following documentation will help you with the shortcode for the “Thank You” page:

http://www.tipsandtricks-hq.com/ecommerce/?p=499

[Author]

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