eStore – no download email after purchase, not redirecting to thank-you page

[hopkinsc]

I’m having a couple of problems configuring my eStore:

1. The customer does not receive any e-mail after purchase. I have run a few tests, but it does not work. It’s worth noting that I (the seller) do receive an e-mail when a purchase is made.

2. The customer is not re-directed to the thank-you page after purchase. Re-directing is enabled on paypal, but it is still not working.

Thanks in advance for your help!

[admin]

Please run a test transaction with debug enabled and it will reveal the issue. This post will help:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Share the content of the debug file and we will be able to tell you what is going on.

Similar topics:

not sending out email links after purchase is made through paypal

https://support.tipsandtricks-hq.com/forums/topic/no-download-link-and-no-email-after-purchase

[hopkinsc]

The log files for subscription handle, squeeze form and download manager were empty.

ipn handle:

[06/05/2012 1:37 AM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[06/05/2012 1:37 AM] – SUCCESS :Post string : mc_gross=1.00&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=2&payer_id=QMDXJCF396KX8&tax=0.00&address_street=566++Park++ST&payment_date=18%3A37%3A16+Jun+04%2C+2012+PDT&payment_status=Completed&charset=windows-1252&address_zip=3054&mc_shipping=0.00&mc_handling=0.00&first_name=Stephanie&mc_fee=0.32&address_country_code=AU&address_name=Stephanie+Hopkins&notify_version=3.4&custom=ip%3D124.170.29.166&payer_status=unverified&business=ibrescuedstore%40gmail.com&address_country=Australia&num_cart_items=1&mc_handling1=0.00&address_city=Princes+Hill&verify_sign=AZkXbF5AtMtLq28KNGkOOrH2UL3bAm.6pG2tFmNw.rOvmDkppco8qXZk&payer_email=hopkinsc%40mlc.vic.edu.au&mc_shipping1=0.00&tax1=0.00&txn_id=3KF56390CK3253939&payment_type=instant&last_name=Hopkins&address_state=Victoria&item_name1=IB+Spanish+Notes&receiver_email=ibrescuedstore%40gmail.com&payment_fee=0.32&quantity1=1&receiver_id=BHDZWW7QBMHEQ&txn_type=cart&mc_gross_1=1.00&mc_currency=USD&residence_country=AU&receipt_id=1389-3855-0320-8559&transaction_subject=ip%3D124.170.29.166&payment_gross=1.00&ipn_track_id=2ce024cc31ef1&

[06/05/2012 1:37 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[06/05/2012 1:37 AM] – SUCCESS :IPN successfully verified.

[06/05/2012 1:37 AM] – SUCCESS :Creating product Information to send.

[06/05/2012 1:37 AM] – SUCCESS :Transaction Type: Shopping Cart

[06/05/2012 1:37 AM] – SUCCESS :Number of Cart Items: 1

[06/05/2012 1:37 AM] – SUCCESS :Item Number: 2

[06/05/2012 1:37 AM] – SUCCESS :Item Name: IB Spanish Notes

[06/05/2012 1:37 AM] – SUCCESS :Item Quantity: 1

[06/05/2012 1:37 AM] – SUCCESS :Item Price: 1.00

[06/05/2012 1:37 AM] – SUCCESS :Item Shipping: 0.00

[06/05/2012 1:37 AM] – SUCCESS :Item Currency: USD

[06/05/2012 1:37 AM] – SUCCESS :Download Link :

IB Spanish Notes – don’t wish to share link, but the link did work

[06/05/2012 1:37 AM] – SUCCESS :Incremental counter value for PayPal checkout: 4

[06/05/2012 1:37 AM] – SUCCESS :Product Email successfully sent to – don’t wish to share e-mail, but I verified that it was typed correctly

[06/05/2012 1:37 AM] – SUCCESS :Notify Email successfully sent to – don’t wish to share e-mail

[06/05/2012 1:37 AM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[06/05/2012 1:37 AM] – SUCCESS :Current available copies value: Sales count value: 3

[06/05/2012 1:37 AM] – SUCCESS :New available copies value: New sales count value: 4

[06/05/2012 1:37 AM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[06/05/2012 1:37 AM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[06/05/2012 1:37 AM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[06/05/2012 1:37 AM] – SUCCESS :Paypal class finished.

eStore post-payment:

[06/05/2012 1:37 AM] – SUCCESS :Generating download link for single file.

[06/05/2012 1:37 AM] – SUCCESS :Checking if a key needs to be issued for product id: 2

[06/05/2012 1:37 AM] – SUCCESS :Serial code that will be issued to this customer:

[06/05/2012 1:37 AM] – SUCCESS :Updated the serial key values in the database.

[06/05/2012 1:37 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

They all seem to say success, but still no re-direct after purchase, and no e-mail to customer. The download link does work (it’s just linked to a random file currently).

Thanks again.

[admin]

1) Thank you for the debug. The plugin is definitely sending the notification email. The following debug line confirms it:

[06/05/2012 1:37 AM] - SUCCESS :Product Email successfully sent to - [don't wish to share]

Something else on this server is preventing the email from being delivered to the inbox. This post will help:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

2) Did you use a credit card to make the purchase?

[admin]

If you used a credit card to make the purchase then it is the intended behavior. PayPal doesn’t do auto return when someone makes a payment using credit card. They only do auto return for a PayPal account purchase. For credit card purchase the customer will have to click on the “Return to merchant” link and then the rest will work as usual.

Regarding the email issue… basically any mail sent from your WordPress install is not working which is what you need to fix. To verify what I am saying do the following simple test to get clarity:

Leave a comment on any of your blog post which is suppose to send you (the admin of the site) an email notifying that you received a comment. You will see that this is not happening for you. Once you fix the email issue on your WordPress install, eStore’s emails will automatically start to work.

[Author]

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