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No download link and no email after purchase

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › No download link and no email after purchase

Tagged: Download, email

  • This topic has 3 replies, 2 voices, and was last updated 13 years, 4 months ago by Peter.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 17, 2012 at 10:16 am #5302
    AXE
    Member

    Hi,

    I read the docs and tried to reinstall eStore, but I still don’t have any email nor a download link after a purchase.

    I added this tag to the Thank You page: [wp_eStore_transaction_result:end] , as stated in the docs, but no link appears in the Thank You page after a purchase.

    Any help?

    Thanks

    January 17, 2012 at 10:43 am #40854
    Peter
    Member

    Hi, Run a test transaction with debug enabled and it will reveal the issue. This post will help:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    The following post might be of assistance too:

    https://support.tipsandtricks-hq.com/forums/topic/customer-not-receiveing-link-in-email-and-not-being-redirected-to-thank-you-page

    January 17, 2012 at 10:50 am #40855
    AXE
    Member

    I have received an email with a failure notice. This is the reason:

    Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

    January 17, 2012 at 11:35 am #40856
    Peter
    Member

    Hi,

    This is due to paypal which has put your sale in a pending state.

    Please see this for more info:

    https://support.tipsandtricks-hq.com/forums/topic/funds-have-not-been-cleared-yet

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