No download link and no email after purchase

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Tagged: Download, email

This topic has 3 replies, 2 voices, and was last updated 13 years, 4 months ago by Peter.

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January 17, 2012 at 10:16 am #5302

AXE
Member

Hi,

I read the docs and tried to reinstall eStore, but I still don’t have any email nor a download link after a purchase.

I added this tag to the Thank You page: [wp_eStore_transaction_result:end] , as stated in the docs, but no link appears in the Thank You page after a purchase.

Any help?

Thanks

January 17, 2012 at 10:43 am #40854

Peter
Member

Hi, Run a test transaction with debug enabled and it will reveal the issue. This post will help:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

The following post might be of assistance too:

https://support.tipsandtricks-hq.com/forums/topic/customer-not-receiveing-link-in-email-and-not-being-redirected-to-thank-you-page

January 17, 2012 at 10:50 am #40855

AXE
Member

I have received an email with a failure notice. This is the reason:

Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

January 17, 2012 at 11:35 am #40856

Peter
Member

Hi,

This is due to paypal which has put your sale in a pending state.

Please see this for more info:

https://support.tipsandtricks-hq.com/forums/topic/funds-have-not-been-cleared-yet
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