Multiple emails per transaction

[robinsn]

I’ve read about other users having this trouble and the log files said it only sent their email once. However, I get 6 or more emails per transaction and the buyer gets the same number of emails per purchase and the log files show that estore is sending it multiple times.

I turned log files on, and made a purchase and here is the log file for this purchase. EMails are still coming in so I don’t know how many I will receive, but so far it’s 10.

The encrypted link is different each email.

I turned off Mailchimp integration, but it still shows it being on.

The 11th email just came in.

I need help!

[01/06/2012 12:59 AM] – Advisory : Log file reset.

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[01/06/2012 1:01 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:01 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:01 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:01 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:01 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:01 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:01 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:01 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:01 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:01 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:01 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:01 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:02 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:02 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:02 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:02 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:03 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:03 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:03 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:03 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:05 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:05 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:05 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:05 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:06 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:06 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:06 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:06 AM] – SUCCESS :Mailchimp integration is being used.

[01/06/2012 1:09 AM] – SUCCESS :Generating download link for single file.

[01/06/2012 1:09 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[01/06/2012 1:09 AM] – SUCCESS :Performing global autoresponder signup if specified.

[01/06/2012 1:09 AM] – SUCCESS :Mailchimp integration is being used.

[Peter]

Hi,

How are you turning the mailchimp integration off?

[robinsn]

Under mail chimp settings, I have “Use MailChimp AutoResponder” Unchecked and I took the list name out of the product to be sure it wasn’t overriding something.

I want to have mail chimp working when all is said and done, but I was turning it off to see if it was part of the problem.

[robinsn]

Did you notice that 3 get sent all at once, and then they spread out? I just received the 14th notice on this purchase!

[Peter]

Can you please try deactivating and reactivating the plugin to see if that makes a difference?

If that doesn’t work let’s gather some more info:

Can you please try and provide as much as you can using the following guide:

https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

[robinsn]

Okay, I deactivated and then reactivate eStore and tried another purchase. It did the same thing.

Okay, I’m using WordPress 3.2.1, eStore 5.3.1, I have WP eMember and WP Affiliate, both deactivated.

I am selling digital downloads. I have a test product for .10 that I am using for the tests. This was copied from a real product and the price changed. It is at [http://sweatybitz.com/products]

I am using iThemes Builder theme. The only plugins that are email related are, Email Obfuscator and MailChimp. I have not actually deactivated any plugins yet to test this, mainly I thought you will probably have seen this before and could save me a lot of time deactivating plugins and buying my product over and over.

When I purchase the product off the above page, it takes me to paypal correctly, it comes back to the correct return URL, it has the order information on the page with the encrypted link (which is different than all the email links), and then emails start hitting my inbox. Each email is a correctly formatted thank you email with an encrypted link. All the email links are different from each other and the return URL’s link.

Would the pin_handle_debug.log help any?

That’s all I know to tell you. Let me know what next step to take! Like everyone, I need to get it working quickly.

Thanks.

[Peter]

Hi again,

Ok thanks for that

The next test will be to see if your plugins or theme are interfering with eStore.

Can you please do the following:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Also yes please if you could send the contents of the ipn_handle_debug.log that would also be good.

thanks.

[robinsn]

Just switched themes and it still had the problem.

[robinsn]

Can’t seem to send the ipn log. When I hit “Send Post” it just takes me to the forum home page. If you have an email address to send it to I’ll send it…

[Peter]

What about the plugin test? Did you deactivate the other plugins you mentioned earlier to see if the problem was still there?

[robinsn]

Deactivated Mailchimp – still broken

[Peter]

Ok – how about we try this:

I’ve just realised that you have a relatively old version of eStore.

Please follow these instructions to deactivate, delete and load a fresh copy.

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[robinsn]

I have every plugin deactivated on my site except those listed in the well behaved plugin list and it is still doing the same thing.

Now what?

[Peter]

Your problem could be caused by your server.

See:

https://support.tipsandtricks-hq.com/forums/topic/multiple-emails-to-customer-12-now

Did you load the newest version of eStore as per my last post?

[robinsn]

I saw your message after I wrote mine. I have sent a manual request for upgrade since the automatic form did not work.

[Author]

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