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We’re seeing a weird behavior where members are not expiring when they should be. They receive the emails that the membership expired and they should renew, but the member is not actually set to expired in the Members list. Are there any specific things we should look for to fix this?
Jared
Can you please load a fresh build of the plugin and then check this out:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
– What value do you have in the “Membership Duration” field?
– Are you using a subscription button or a one time payment button?
We updated to the newest version and will see what happens.
We have had trouble with multiple durations, including 1 day, 2 days and 1 week.
We have had trouble with both free and paid memberships. The paid memberships use the one-time PayPal payment.
Thank you.
I have sent you an email to get site access so we can check it out.
Update: Turned out that the membership level duration settings weren’t set correctly.
Thank you for the info. Previously the member account expiry check was performed at the time of logging in. So even though those accounts are not showing as expired, as soon as the user tries to log into the site, it will do the check and expire the account and prevent the user from viewing any protected content. Rest assured that those users won’t be able to access any protected content.
Recently, we have made some modifications in the plugin and now it will do the account expiry check every night and expire the account as necessary rather than waiting for the user to log in the next time.
Please get a new build of the eMember plugin from here and update the plugin so you can get this new under the hood enhancement:
That got it! Thanks so much for that assistance, we’re now seeing the expired people in our list of members. Is there an email list I can sign up for or something so that I get notified of plugin updates? Thanks again!
When we release a major release we send out a notification to all of our customers. Full explanation here:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-do-you-get-an-update
It is possible for the notification emails to go to your spam folder.
How does this checking for expiration work with account state “unsubscribed”? Because I see in member edit page for one of our customers, that he still has membeship level Monthly as primary and his account is active, although it should have ended on 16.06.2014.
We use multiple memberships:
Monthly member (paid) – Primary – 1 month duration, renews automatically
Free – Secondary – never expires
eMember version: 8.8.3
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