December 15, 2011 at 3:55 am #5044
We’re seeing a weird behavior where members are not expiring when they should be. They receive the emails that the membership expired and they should renew, but the member is not actually set to expired in the Members list. Are there any specific things we should look for to fix this?
JaredDecember 15, 2011 at 7:46 am #39669
Can you please load a fresh build of the plugin and then check this out:
– What value do you have in the “Membership Duration” field?
– Are you using a subscription button or a one time payment button?December 16, 2011 at 4:14 pm #39670
We updated to the newest version and will see what happens.
We have had trouble with multiple durations, including 1 day, 2 days and 1 week.
We have had trouble with both free and paid memberships. The paid memberships use the one-time PayPal payment.
Thank you.December 19, 2011 at 4:01 pm #39671
Updating did not help. Any help would be appreciated.December 20, 2011 at 5:14 am #39672
I have sent you an email to get site access so we can check it out.
Update: Turned out that the membership level duration settings weren’t set correctly.August 20, 2012 at 6:10 am #39673
I am having this same problem any help would be appreciated!August 20, 2012 at 11:06 pm #39674
Hi, What version of eMember are you using? Did you recently update the plugin?August 22, 2012 at 4:14 am #39675
We are using version 6.4.5August 22, 2012 at 6:03 am #39676
Thank you for the info. Previously the member account expiry check was performed at the time of logging in. So even though those accounts are not showing as expired, as soon as the user tries to log into the site, it will do the check and expire the account and prevent the user from viewing any protected content. Rest assured that those users won’t be able to access any protected content.
Recently, we have made some modifications in the plugin and now it will do the account expiry check every night and expire the account as necessary rather than waiting for the user to log in the next time.
Please get a new build of the eMember plugin from here and update the plugin so you can get this new under the hood enhancement:August 24, 2012 at 5:31 pm #39677
That got it! Thanks so much for that assistance, we’re now seeing the expired people in our list of members. Is there an email list I can sign up for or something so that I get notified of plugin updates? Thanks again!August 25, 2012 at 1:32 am #39678
When we release a major release we send out a notification to all of our customers. Full explanation here:
It is possible for the notification emails to go to your spam folder.June 18, 2014 at 10:09 am #39679jsakalosMember
How does this checking for expiration work with account state “unsubscribed”? Because I see in member edit page for one of our customers, that he still has membeship level Monthly as primary and his account is active, although it should have ended on 16.06.2014.
We use multiple memberships:
Monthly member (paid) – Primary – 1 month duration, renews automatically
Free – Secondary – never expires
eMember version: 8.8.3June 18, 2014 at 10:53 pm #39680
What value are you using in the “Subscription Duration” field of the membership level in question?June 20, 2014 at 9:04 am #39681jsakalosMember
1 month for paid memberships; free membership is “until cancelled”June 20, 2014 at 11:33 pm #39682
I will take a look at your setup to see what is going on. I have sent you an email for it.
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