eStore – no autoresponder sign up after purchase

[danedroll]

Hello

I did read and searched the forum

extensively before doing this post.

After purchase of a product, my

buyers are not being signed up to

list on the autoresponder – “Getresponse” and

I seem not to know why

The campaign name is set in the

products section and the autoresponder

api settings were done correctly, could

you please help figure out why buyers

are not being signed up to the list?

Below is the debug result from the file: eStore_post_payment_debug

I am using WP eStore Settings v 6.7.8

Thank You.

[removed debug content after checking it]

[Peter]

Hi,

Did you take the time to go through the following checklists/troubleshooting?

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-troubleshooting-autoresponder-signup-not-working

[danedroll]

Yes I did

I did the free download test and this result is

below, however, when I perform a purchase, no

sign ups.

[09/27/2012 11:02 AM] – Advisory : Log file reset.

---

[09/27/2012 2:07 PM] – SUCCESS :Generating download link for single file.

[09/27/2012 2:07 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[09/27/2012 2:07 PM] – SUCCESS :GetResponse integration is being used.

[09/27/2012 2:07 PM] – SUCCESS :GetResponse campaign to signup to:byt

[09/27/2012 2:07 PM] – SUCCESS :Attempting to call GetResponse API for list signup…

[09/27/2012 2:07 PM] – SUCCESS :API Key:vvvvvvvvxxxxxxxxx, Customer name:DAN

[09/27/2012 2:07 PM] – SUCCESS :created the eStore_jsonRPCClient object

[09/27/2012 2:07 PM] – SUCCESS :Attempting to retrieve campaigns for byt

[09/27/2012 2:07 PM] – SUCCESS :Retrieved campaigns for: byt

[09/27/2012 2:07 PM] – SUCCESS :Attempting GetResponse add contact operation for campaign ID: u8Yx Customer Name: DAN Email: dan@mail.com

[09/27/2012 2:07 PM] – SUCCESS :GetResponse contact added… result:Array

[09/27/2012 2:07 PM] – SUCCESS :GetResponse item specific signup operation performed. Return value is: 1

[admin]

First load a fresh copy of the plugin:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Now, purchase the same product that you tested with the “Free download test” in the above post.

Share the content of the following two files from this test transaction

– ipn_handle_debug.log

– eStore_post_payment_debug

[danedroll]

Results for: ipn_handle_debug.log

[10/09/2012 11:02 AM] – Advisory : Log file reset.

---

Results for: eStore_post_payment_debug

[10/09/2012 11:02 AM] – Advisory : Log file reset.

---

Checking if auto affiliate account creation feature is active.

[10/09/2012 4:23 PM] – SUCCESS :Generating download link for single file.

[10/09/2012 4:23 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[10/09/2012 4:23 PM] – SUCCESS :GetResponse integration is being used.

[10/09/2012 4:23 PM] – SUCCESS :GetResponse campaign to signup to:XXXX

[10/09/2012 4:23 PM] – SUCCESS :Attempting to call GetResponse API for list signup…

[10/09/2012 4:23 PM] – SUCCESS :API Key:XXXXXXXXXXXX, Customer name:Ryan

[10/09/2012 4:23 PM] – SUCCESS :created the eStore_jsonRPCClient object

[10/09/2012 4:23 PM] – SUCCESS :Attempting to retrieve campaigns for XXXX

[10/09/2012 4:23 PM] – SUCCESS :Retrieved campaigns for: XXXX

[10/09/2012 4:23 PM] – SUCCESS :Attempting GetResponse add contact operation for campaign ID: p9Qc Customer Name: Dan Email: dan@mail.com

[10/09/2012 4:23 PM] – SUCCESS :GetResponse contact added… result:Array

[10/09/2012 4:23 PM] – SUCCESS :GetResponse item specific signup operation performed. Return value is: 1

buyers are still not showing in getresponse campaign

[admin]

The plugin definitely performed the signup operation correctly. Now, after this operation, Getresponse will send the double opt-in confirmation to the user. The contact will show in your GetResponse account after the user confirms the double opt-in email sent to the user by GetResponse. Did you confirm that the user has done that step (confirmed the double opt-in)?

[danedroll]

The issue is the Getresponse double opt-in confirmation mail

is not being sent to the user and neither is the user listed

in the “unconfirmed” segment in Getresponse

I also contacted Getresponse to make it a single opt-in

and they confirmed they had switched the campaign to

single opt-in but still the user isn’t signed up to the campaign

They asked me to send them the

“parts of the code which call to our API.”

Please which php file in the estore calls to

the Getresponse API?

[admin]

Here is the main code that does the GetResponse Signup via API call:

//The following 4 variables are available to this code

$campaign_name = "tha name of the getresponse campaing";

$fname = "First name of the contact";

$lname = "Last name of the contact";

$email_to_subscribe = "The email address of the contact";



$api_key = get_option('eStore_getResponse_api_key');

$api_url = 'http://api2.getresponse.com';

$customer_name = $fname." ".$lname;



if(!function_exists('curl_init')){

eStore_payment_debug('PHP CURL library missing.',false);

return false;

}

include_once('lib/auto-responder/eStore_jsonRPCClient.php');

// initialize JSON-RPC client

$client = new eStore_jsonRPCClient($api_url);

$result = NULL;



// get CAMPAIGN_ID of the specified campaign (e.g. 'sample_marketing')

try {

$result = $client->get_campaigns(

$api_key,

array (

# find by name literally

'name' => array ( 'EQUALS' => $campaign_name )

)

);

}

catch (Exception $e) {

# check for communication and response errors

eStore_payment_debug($e->getMessage(),false);

}



# uncomment this line to preview data structure

# print_r($result);



# since there can be only one campaign of this name

# first key is the CAMPAIGN_ID you need

$CAMPAIGN_ID = array_pop(array_keys($result));



if(empty($CAMPAIGN_ID))

{

eStore_payment_debug("Could not retrieve campaign ID.".$campaign_name,false);

}

else

{

# add contact to the campaign

$result = $client->add_contact(

$api_key,

array (

'campaign'  => $CAMPAIGN_ID,

'name'      => $customer_name,

'email'     => $email_to_subscribe,

'cycle_day' => '0'

)

);

}

[danedroll]

Hello

Thank you for the code, please which php file is

this code located so I can send it to them?

Thank You

[Peter]

Look in the “eStore_autoresponder_handler.php” file.

[danedroll]

Thank you

[nikola]

Hi, I am experiencing issues with GetResponse integration as well.

I created a campaign and unchecked double opt-in for it. I have also set up the eStore autoresponder settings to sign-up each customer to this campaign after purchase.

However, when a transaction is completed, a confirmation letter is sent to the customer despite the fact that the campaign settings do not require this.

Can you please advise?

Also, when using the generic autoresponder settings in eStore. The customer details passed to the campaign address include the correct e-mail but ‘WordPress’ for Name so I end up with a list of customers all named WordPress.

Can this be fixed?

Thank you,

Nikola

[wpCommerce]

Hi, please check these resources:

Adding users to GetResponse without confirmed opt-in doesn't work

https://support.tipsandtricks-hq.com/forums/topic/how-to-change-email-coming-from-wordpress

[nikola]

I see.

My second question refers to the generic autoresponder configuration in eStore.

It should add the Name and E-mail address in the From field.

My limited php knowledge tells me there needs to be something added to the code below in the line that starts with ‘$headers =…’. However, I would greatly appreciate any more specific instructions.

Thanks!

Nikola

[admin]

If your autoresponder requires the name in the “From Email” address then you could try the following tweak. Did you confirm with your autoresponder that they need the name in the form address? If you haven’t then you should do that first.

Find the following line of code in the “eStore_auto_responder_handler.php” file:

$from_address = $emailaddress;

Change it to the following:

$from_address = $firstname." ".$lastname." <".$emailaddress.">";

[Author]

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