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eMember – subscription renewal does not work after recurring Paypal payment

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Tips and Tricks HQ Support Portal › Forums › WP eMember › eMember – subscription renewal does not work after recurring Paypal payment

  • This topic has 15 replies, 6 voices, and was last updated 10 years, 9 months ago by wzp.
Viewing 15 posts - 1 through 15 (of 16 total)
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  • Author
    Posts
  • January 13, 2014 at 4:36 pm #10405
    Rhubarb
    Member

    We have subscriptions which are expiring even after Paypal recurring payments go through properly. I have to manually set the status to Active and reset the subscription start date, expires again despite next payment being made.

    When we get the notification from Paypal that someone has made a payment we also get this second message: PayPal IPN Transaction on your site: Order ID not found

    I am assuming this s a huge clue…help?

    January 13, 2014 at 9:31 pm #60294
    mbrsolution
    Spectator

    Hi Rhubarb, read the following URL see if that helps.

    Paypal recurring payment not working

    Kind regards

    January 13, 2014 at 10:25 pm #60295
    admin
    Keymaster

    What value have you specified in your Membership level’s expiry field? The following post is good to read because sometimes users mis-configure the membership level which can cause this issue:

    https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

    Are you directly integration with a PayPal button or using eStore to process the PayPal subscriptions?

    January 14, 2014 at 7:16 pm #60296
    Rhubarb
    Member

    thanks for the links….

    We are using WP Payment Gateway Bundle 1.8.1

    eStore Subscription Discount 1.2

    Subscriptions are processed, recurring payments set up with Paypal, initial payment clears, recurring billing happens fine at Paypal, but the subscription expires in eMember . It seems like the Paypal recurring payment isn’t phoning home to eMember.

    January 14, 2014 at 10:46 pm #60297
    wpCommerce
    Moderator

    @Rhubarb, we need to take a closer look at your site to see what is happening. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

    January 15, 2014 at 2:16 am #60298
    Rhubarb
    Member

    thanks, got it..sending now

    February 6, 2014 at 6:46 am #60299
    mbase
    Spectator

    I would love to know what the solution to this problem was?

    February 6, 2014 at 10:20 pm #60300
    admin
    Keymaster

    The IPN setup was wrong in the PayPal account.

    If you are having an issue… please describe it.

    February 19, 2014 at 9:39 am #60301
    mbase
    Spectator

    OK. The reason why I was browsing this subject is that when I can’t seem to get my PayPal settings quite right. I searched this forum and tried various solutions, but they don’t seem to work quite right.

    I have abandoned using the PDT Identity Token (although I believe that this should be the correct method), because when PayPal sent me back to my site, the items still appeared in my cart. Even after following all the suggestions on this forum, the only way I would no items in my cart after paying was to delete the PDT Identity Token.

    In general, everything dealing with PayPal is working fine for me. I’ve set up both recurring payments and one-off shopping cart payments, and both go through fine in my tests. It was just this one issue with items remaining in my cart that I can’t seem to solve.

    February 19, 2014 at 10:39 pm #60302
    admin
    Keymaster

    Your cart not clearing issue is probably going to be for some other reason. You shouldn’t have to turn off PDT just for that to work. Take a look at this post:

    https://support.tipsandtricks-hq.com/forums/topic/shopping-cart-not-clearing-after-prchase

    July 30, 2014 at 10:57 pm #60303
    Rhubarb
    Member

    I would like to bump this thread…we are receiving messages from Paypal about messages sent to the specified url are not being received. We have the IPN url set simply to [http://universaltao.tv] since Paypal will not allow it to be left blank…..is this correct?

    Thanks!

    July 31, 2014 at 5:09 am #60304
    admin
    Keymaster

    Yes, that URL looks good to me. However, I can see that your server is having some permission issue. I have sent you an email to get access to the backend so I can give you a hand correct it.

    July 31, 2014 at 7:08 pm #60305
    Rhubarb
    Member

    done…thank you!

    August 1, 2014 at 4:32 am #60306
    admin
    Keymaster

    Update: Turned out that the user changed hosting provider recently and on the new host, there were some file permission issues. The hosting provider has now fixed the permission issue.

    August 1, 2014 at 6:30 pm #60307
    Rhubarb
    Member

    chmod 777 log files and IPN now verifies properly, thank you for the help on this!

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