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Paypal recurring payment not working

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Paypal recurring payment not working

Tagged: paypal recurring payments, Recurring payment

  • This topic has 3 replies, 2 voices, and was last updated 12 years, 3 months ago by Peter.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 11, 2013 at 5:55 am #8543
    mga
    Member

    I created a product with recurring payment in eStore, and linked it to my eMember level. I did a test, and when someone buys this product, there doesn’t seem to be a recurring payment set up at paypal. Do you know how I can find out if the customer is on the recurring payment plan or not?

    The customer looked under “My Preapproved Payments” and there it says only:

    “You haven’t set up any Preapproved Payments yet. They’re an easier and more secure way to send money or automate payments.To get started, go to our client’s website that offers PayPal Preapproved Payments.”

    Assuming it’s not working, what could be the reason for the recurring payment not working?

    My paypal account is a Business account (verified).

    These are my Recurring Billing settings in eStore:

    Recurring Billing Amount 0.01

    Recurring Billing Cycle 1 month

    Recurring Billing Count 0

    February 11, 2013 at 12:04 pm #53769
    Peter
    Member

    One common error made by people is that they use the wrong shortcode when they are trying to sell a subscription product.

    Can you please tell us which shortcode you are using to display your product on your site?

    (Alternatively you can send us a link to the page which contains the eStore subscription product)

    Also, please take a look at this page which explains more about subscription products and how to display a subscription button for recurring payments:

    http://www.tipsandtricks-hq.com/ecommerce/how-to-add-a-subscription-button-for-recurring-payment-400

    February 11, 2013 at 3:52 pm #53770
    mga
    Member

    Oh I see, I must have been using the wrong shortcode?

    [wp_eStore_buy_now_fancy id=7]

    But I should be using

    [wp_eStore_subscribe_fancy id=7]

    Correct?

    February 11, 2013 at 10:38 pm #53771
    Peter
    Member

    That’s right.

    If you have any confusion just consult the documentation page in the link I provided in my last response.

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