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Affiliate Clicks are Tracked but not the Sales

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate F.A.Q/Instructions › Affiliate Clicks are Tracked but not the Sales

Tagged: No commission, sales not logged, sales not tracking, tracking, WP Affiliate

  • This topic has 44 replies, 15 voices, and was last updated 8 years, 2 months ago by Goldie.
Viewing 15 posts - 1 through 15 (of 45 total)
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  • Author
    Posts
  • July 29, 2011 at 1:31 am #3923
    amin007
    Participant

    What info we need for troubleshooting this

    When you hit this situation (clicks are tracking but not the sales/conversions) we need to know the following details before we can do any kind of troubleshooting:

    1) A link to your landing page in question (where you have the payment button)

    2) The affiliate link that you are using to test

    3) What are you using to handle the eCommerce/sale side of things (PayPal button or eStore plugin or any other plugin?)

    4) Which integration you are using (simply link to the integration documentation that you have followed from our site).

    All the available pre-made integration options are listed on our documentation under the “Integration Options” section (simply tell us which one you are following):

    https://www.tipsandtricks-hq.com/wordpress-affiliate/

    5) Enable the debug logging option by checking the enable debug field in the settings menu of the affiliate plugin. This will write to a log file when you do an affiliate referred test transaction. It will help with the troubleshooting.

    Why do we need the above information?

    The affiliate sale tracking is dependent on the eCommerce system (that you are using) notifying the affiliate plugin after a sale. When a sale is not being tracked it means something in the integration is going wrong. If we don’t even have details on which integration you are using then we cannot troubleshoot the problem.

    September 8, 2011 at 1:57 am #34849
    ardeckard
    Member

    I have just a few affiliates in my program now. I don’t believe the commissions are being tracked properly. One affiliate had one sale with several clicks. Then I completed a sale using their link and it didn’t show up on my sales page. Then minutes later another sale came through using their link and it showed. So it basically missed one sale in the middle, and I’m suspecting there are a few others that have missed as well.

    Here is the sales landing page and my store page:

    [http://savingslifestyle.com/products/focused-couponing-ebook/]

    [http://savingslifestyle.com/store/]

    I’m using wp-estore, wp-affiliate (edit to add that I deactivated pdf stamper).

    I am using the estore paypal integration and my gateway setting and my PDT identity token are filled in correctly. I can’t figure out why it’s not tracking.

    Any insight is appreciated!

    September 8, 2011 at 9:55 am #34850
    admin
    Keymaster

    You are using WP eStore and the Affiliate Platform plugin so please run a test transantion with debug option enabled then share the debug data which will reveal the issue. This post will help you setup eStore’s debug option:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    October 21, 2011 at 10:56 am #34851
    admin
    Keymaster

    Another helpful post on this topic:

    https://support.tipsandtricks-hq.com/forums/topic/followed-instructions-affiliates-seeing-clickthroughs-but-not-sales

    March 23, 2012 at 2:19 am #34852
    mshanhun
    Participant

    1. A link to your landing page in question

    [http://www.digitalscrapbookinghq.com/templates]

    2. What are you using to handle the eCommerce site of things (Plain PayPal button or eStore plugin or any other plugin?)

    S2Member paypal button

    3. Which integration you are using (simply link to the integration documentation that you have followed from our site)

    http://www.tipsandtricks-hq.com/wordpress-affiliate/integrating-s2member-plugin-with-the-wp-affiliate-software-368

    Thanks for your help!

    March 23, 2012 at 11:24 pm #34853
    admin
    Keymaster

    Thank you for sharing the details. It doesn’t look like you are using a S2Member plugin’s shortcode to place your “Buy” button.

    Please use s2Member’s shortcode to place the buy button and it will start to work automatically.

    April 23, 2012 at 3:45 pm #34854
    Michael DeLuca
    Participant

    Ok… now I think it is working!

    Affiliate ipn_handle_debug.log is still empty (is that file no longer used?) but data for affiliate sales now appears in the Sales/Comm Data admin page, and the eStore’s post_payment_debug.log now shows a bunch of affiliate-related stuff like so:

    [04/23/2012 3:18 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

    [04/23/2012 3:18 PM] – SUCCESS :WP Affiliate Platform is installed, checking commission related details…

    [04/23/2012 3:18 PM] – SUCCESS :The referrer for this sale is:boonofdoom

    [04/23/2012 3:18 PM] – SUCCESS :Processing Commission for : The Homeless Moon III (Steampunk!) Ebook (PDF)

    [04/23/2012 3:18 PM] – SUCCESS :Total Price of the currently processing item : 0.99

    [04/23/2012 3:18 PM] – SUCCESS :Using commission rate from affiliate profile

    [04/23/2012 3:18 PM] – SUCCESS :Using % based commission rate for this commission. Qty:1, Total price:0.99, Commission level:25

    [04/23/2012 3:18 PM] – SUCCESS :Sent commission email notification request to the affiliate plugin

    [04/23/2012 3:18 PM] – SUCCESS :The sale has been registered in the WP Affiliate Platform Database for referrer: boonofdoom with amount: 0.25

    [04/23/2012 3:18 PM] – SUCCESS :Awarding 2nd tier commission if applicable

    [04/23/2012 3:18 PM] – SUCCESS :End of tier commission check

    [04/23/2012 3:18 PM] – SUCCESS :===> End Affiliate Commission Check <===

    Thank you for your help!

    April 24, 2012 at 12:18 am #34855
    admin
    Keymaster

    Yes, its working fine. There won’t be much debug in the affiliate plugin when you use eStore with the affiliate plugin as eStore does all the work.

    April 24, 2012 at 3:10 pm #34856
    stevie
    Spectator

    wp-affiliate – clicks but no sale data

    [http://vintagemakeupguide.com/]

    After sale –

    1.the paypal receipt shows custom affiliate referral ID.

    2.debug in estore showed the following:

    [04/24/2012 3:04 PM] – SUCCESS :Generating download link for single file.

    [04/24/2012 3:04 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

    [04/24/2012 3:04 PM] – SUCCESS :Performing global autoresponder signup if specified.

    [04/24/2012 3:04 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

    [04/24/2012 3:04 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

    [04/24/2012 3:04 PM] – SUCCESS :WP Affiliate Platform is installed, checking commission related details…

    [04/24/2012 3:04 PM] – SUCCESS :The referrer for this sale is:rhondafleming

    [04/24/2012 3:04 PM] – SUCCESS :Processing Commission for : Makeup & Beauty – 1930s Guides

    [04/24/2012 3:04 PM] – SUCCESS :Total Price of the currently processing item : 0.99

    [04/24/2012 3:04 PM] – SUCCESS :Using commission rate from affiliate profile

    [04/24/2012 3:04 PM] – SUCCESS :Using % based commission rate for this commission. Qty:1, Total price:0.99, Commission level:50

    [04/24/2012 3:04 PM] – SUCCESS :The sale has been registered in the WP Affiliate Platform Database for referrer: rhondafleming with amount: 0.50

    [04/24/2012 3:04 PM] – SUCCESS :Awarding 2nd tier commission if applicable

    [04/24/2012 3:04 PM] – SUCCESS :End of tier commission check

    [04/24/2012 3:04 PM] – SUCCESS :===> End Affiliate Commission Check <===

    But no sale data is appearing in WP affiliate database.

    April 25, 2012 at 1:22 am #34857
    admin
    Keymaster

    @Stevie, Your issue seems like the one explained here:

    https://support.tipsandtricks-hq.com/forums/topic/issues-related-to-database-table-columns-out-of-sync

    April 25, 2012 at 6:08 am #34858
    excedeservices
    Member

    clicks tracked but leads not captured

    Website (landing page): [www.excededesign.com]

    Affiliate page: [www.excededesign.com/affiliate]

    WORDPRESS VERSION: 3.3.2

    WP Affiliate Platform Version v5.0.8

    Contact Form 7 Version 3.1.2

    Integration Instruction followed:

    http://www.tipsandtricks-hq.com/wordpress-affiliate/how-to-capture-leads-using-the-wp-affiliate-platform-215

    The issue is clicks are being tracked but leads are not being captured.

    April 25, 2012 at 7:12 am #34859
    admin
    Keymaster

    @excedeservices, please enable debug by checking “Enable Debug” field in the settings. Then share the content of the “wp_affiliate_debug.log” file after you do a test lead capture.

    April 25, 2012 at 8:58 am #34860
    excedeservices
    Member

    [04/25/2012 8:51 AM] – SUCCESS :Contact Form 7 lead capture data. Name: test | Email: | Affiliate ID: excedeservices | Contact Form Reference ID: 1551

    [04/25/2012 8:51 AM] – SUCCESS :Capturing lead with the name. Name: test

    [04/25/2012 8:51 AM] – SUCCESS :Lead captured in the leads database table. Lead email:

    I see this but it not reflecting in the admin section

    April 25, 2012 at 12:57 pm #34861
    Ivy
    Member

    @excedeservices, are you looking at the leads menu in the admin dashboard?

    April 25, 2012 at 1:07 pm #34862
    stevie
    Spectator

    @ Ivy

    estore upgrade instructions are confusing me.

    It suggests for live sites [ like mine ] in ‘important note 1 ‘ that I install it in a test wordpress site.

    This instruction makes no sense whatsoever.sorry.

    Perhaps it is not necessary? I’m averaging about 3 sales a day

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