[veramilo]

Thank you — that’s much better now!

[veramilo]

Thank you. This solves the problem I had with the overlay acting wonky, but it has a couple issues, too, although not as bad.

If I (intentionally) enter an incorrect email address, it causes this warning message to appear, which is fine:

“User with this email address doesn’t exist.”

…but the incorrect email is already cleared from the field. It can confuse users when the warning says “… this email address doesn’t exist” but there is no email address there. It seems it would be less confusing with a message something like this:

“User with the email {wrongEmail} doesn’t exist. Please try again.”

…where {wrongEmail} is the address they keyed in.

Also, when I refresh the page, the warning doesn’t go away.

[veramilo]

I just tested the checkout flow as if I were an anonymous buyer. After paying for the digital download, the buyer is sent an email asking them to complete their registration. This is exactly what I wanted to happen, but I didn’t see anywhere in the scenarios that this was an option…

It took a while of thinking, but I finally figured out what was going on: It’s because my “digital product” is really a membership “disguised” as a downloadable product. In other words, I’m pitching video downloads, not memberships, but the visitor is buying membership access to the download page — it just doesn’t appear that he’s buying a membership.

All I need to do now is figure out how to recompose the email so it makes sense for both free memberships and purchased downloads (which is — under the surface — a membership but I don’t want to confuse them into thinking they bought a membership rather than video downloads). I’m confident I can do it.

Thank you.

[veramilo]

I was originally using Scenario 3.1 but the shop owner didn’t want to force people to register before purchasing. He wants that to happen after they’ve already checked out — in order to access their digital products.

Scenario 3 also requires login prior to purchase. I know Amazon uses that flow, but they have millions of products and recurring customers and we only have one product right now. The shop owner knows his audience and says if we make them jump through hoops to buy one product, many will abandon the purchase. But once they’ve paid, they’re more likely to do what they need to in order to get the product.

[veramilo]

Apparently IPN was turned off. I do remember turning it on so I don’t know how that happened.

I also didn’t have post payment processing turned on so that answered why I wasn’t getting receipts. I thought all I had to do was check the box for “Send Emails to Buyer After Purchase” on the Email Settings tab.

So relieved it was a simple solution. Thank you for your help!

[veramilo]

After a good night’s sleep, I managed to figure out how to solve the problem with CSS. I didn’t realize the short code generated a specific class when the restricted message appeared. Thank you for the great plugins!

[veramilo]

I should have mentioned that I’m using eMember to hide certain sections of the page depending on the visitor’s login status and whether they bought the product. Hopefully that was obvious.

Here’s how the page appears to a visitor who is not logged in.

[http://marshallart.com/news/blog/products/all-videos/1994-perspective-video-series-2/?preview=true&preview_id=821&preview_nonce=223122f45b]

If a visitor is logged in and already bought the videos, the prompt to login will be gone and the download buttons will appear with each video.

If a visitor is logged in but did not buy the video, the prompt to login will be gone and a shopping cart button will appear with a prompt to buy the set of videos along with a note to return to this page after buying to download the videos.

Everything works perfectly. I just don’t want that message to show with every video. It isn’t necessary and it’s confusing.

[veramilo]

I have a similar situation: I’m setting up a multi-purpose page where a series of 12 videos can be individually downloaded only by members of level 3. I only want the download button to show for level 3 members, but I still want other members to be able to read the description of each video on this page. Here is the code I used:

[wp_eStore_fancy_display id=8 type=4 style=1 show_price=0 restriction=3]

It does hide the download button, but in it’s place it displays “You do not have permission to view this content.” I don’t want it to display any message and no button either. Is this possible? (For the heck of it, I tried using the “do_not_show_restricted_msg=1″ short code modifier but it didn’t work.”

[veramilo]

Thank you very much for looking into this. There’s something very strange going on. Firstly, I absolutely DID check for invisible characters right from the start. Not only did I check, I also manually typed in the URI for product #6, which is the one you tested. Because I typed it manually, there didn’t seem to be further reason to check for invisibles as I never imagined that I typed an invisible.

Although I did NOT try manually retyping the other test download link (product #2) that wasn’t working, I did check for invisibles i it previously. They were most definitely gone. But when I returned to the link TODAY, the invisible character was back again. I deleted it (there were actually 2 chars), saved, and tested. The download was still not working. I went back to the link and the invisible was back again! I found that every time I exited the field, it added the invisible characters back. It didn’t matter if I hit the enter key to exit the field, pressed the Save button for the page (without hitting enter), or just clicked outside the field — it kept adding the invisible characters back in. It seemed the mere act of exiting the field is what caused them to be added. This is occurring in Safari for the Mac but not in Firefox. Furthermore, when I correct it in Firefox, it seems to stop occurring in Safari. Also, it only seems to happen in the URI field in Safari.

The fact that it only occurs in Safari makes it seem like an issue with Safari, but the fact that it’s only occurring in the URI field (I have not checked ALL fields — just a handful) makes it seem that it may be a combination of Safari and the plugin. I have nothing against Firefox, but I only use it for previewing web pages that I design and I strongly prefer not having to switch browsers (most of my clients use Safari). I know there are things web programmers can do to make CSS compatible with different browsers so I’m hoping a similar small tweak would work on this plugin, too.

[veramilo]

I’m sorry, I have not been getting updates to forum posts. I just logged in and saw your reply. I have just resubmitted a form at the link you supplied.

[veramilo]

I just tried that with no change. I typed it a second time — just in case — and still no change. Here’s the short code I used for the download button:

[wp_eStore_download_now_button id=6]

[veramilo]

The usual reasons I can think of are:

1. The case of the object name in your bucket does not match the case used in the product URI.

2. There is a non-visible character (trailing space) in your product URI, or in the object name inside your bucket.

I already checked my files/folders/accesskeys for trailing spaces but just checked again and also checked the actual file names for spaces, which I hadn’t tried before because I was copy/pasting from the properties panel. I didn’t detect any spaces so I uploaded a different test in a new folder and set up a new URI and download button on the same page as the other. I copy/pasted names per the video instructions once again so there couldn’t have been keyed typos or case errors & I checked for spaces. Same results.

BTW: I also tried sending myself an encrypted link via the Admin Functions panel for all of these tests. No difference, although the earlier links have expired so for this link I set the expiration time very high.

Is there anything else I can try?

I am using WordPress 3.8.1 and I purchased eStore last week.

[veramilo]

dl manager log reads like this after resetting and then pressing the download button:

[01/24/2014 5:56 AM] – Advisory : Log file reset.

Error on screen after pressing download button on this page (I deleted info that I thought might be sensitive):

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

NoSuchKey

<Message>The specified key does not exist.</Message>

<Key>animal/animalSample2.mp4</Key>

<RequestId>long string of random characters</RequestId>

<HostId>

long string of random characters

</HostId>

</Error>

I noticed that the Amazon console looks different than the one in the tutorial video. Might they also have made changes to the process?

Here is the page with my button:

http://marshallart.com/news/blog/products/videos/testing-download-page/

[veramilo]

I’m getting the same error message as the previous user. I signed up for AS3 to get around the file size limit I was experiencing, and now I have problems with this, too.

I followed all the AS3 integration instructions in the link, re-checked my Addon settings for AS3, and my URL and ID # in the shortcode. But I’m applying it to the [wp_eStore_download_now_button id=2] short code.

This is the product URL (no extraneous spaces), and I also tried it with as3tps:

as3tp://marshallart-tests.s3.amazonaws.com/animal/animalSample2.mp4


All the forum posts I found are at least a year old. Has something changed in the setup requirements? Or is it that AS3 doesn’t work with download buttons?

[veramilo]

Yes, I’m using 5.2.17. Missed it by a hair! I may have to check if I can upgrade. Thank you.

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