Reset password dialog disappears too quickly for user to see results

[veramilo]

I was testing the user experience for resetting a password. After entering a purposely incorrect (and nonexistent) address, the next dialog disappears before I can read it. As a user, I’m left assuming a password has been sent but nothing tells me it has, and no email is sent, of course. When I click the “forgot password?” button again, I see the message “User with this email address doesn’t exist.” It appears even though I haven’t yet entered an email.

I think the dialog should stay up until the user chooses to dismiss it, and if it’s going to say “…address doesn’t exist,” it should display that address in the field.

Also, when I click the “edit profile” link on the Member Login page after logging in with the new password, it redirects back to the Member Login page instead of the Edit Profile page. I provided the correct redirect URL in the “Member Profile Edit Page (Optional):” setting and used the [wp_eMember_edit_profile] shortcode on that page. I can’t tell what’s wrong.

I’m using the latest versions of eMember & WP.

Thank you.

[admin]

Use the following option:

https://support.tipsandtricks-hq.com/forums/topic/wp-emember-creating-a-specific-forgot-password-reset-password-page

[veramilo]

Thank you. This solves the problem I had with the overlay acting wonky, but it has a couple issues, too, although not as bad.

If I (intentionally) enter an incorrect email address, it causes this warning message to appear, which is fine:

“User with this email address doesn’t exist.”

…but the incorrect email is already cleared from the field. It can confuse users when the warning says “… this email address doesn’t exist” but there is no email address there. It seems it would be less confusing with a message something like this:

“User with the email {wrongEmail} doesn’t exist. Please try again.”

…where {wrongEmail} is the address they keyed in.

Also, when I refresh the page, the warning doesn’t go away.

[admin]

We have made some enhancements for this. The email address that you enter won’t be erased from that field so it should be more user-friendly. I have sent you an update for it.

[veramilo]

Thank you — that’s much better now!

[Author]

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