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Maybe it’s useful to add the following:
I can open the file in S3 and play it or download it (which doesn’t work if there is a problem with the bucket name) so I presume the bucket is fine.
If I try to download the file from the email it says server problem.
My host is dreamhost. I saw a long post about dreamhost, which was a bit hard to understand, but i have been using this link for a few months without any problem so it doesn’t make sense that this is the same problem as in that post, since I have been with dreamhost all the time.
OK, so the emails started working again and I am back where I started at the beginning of this thread. I have reset the access keys and put the new values into eStore. And it is trying to download them as .xml so failing. Is there something else I can do, please?
I am following the instructions on https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email and will solve this first. the emails appear to have stopped after I updated wordpress. Once I have solved that I may need to come back to solve the original problem.
I’ve just reset the S3 access keys. I’ve made sure the new ones are active and made the old ones inactive. Now I am not receiving the email at all, although the debug file shows the email was sent to the right email address and that the squeeze form task is complete.
I have checked every detail as far as I can possibly see. This free download has been downloaded 230 times without any problems and nothing has changed, so I am sure the bucket name and folder/object names are correct. I have also visually checked them again and again. I have double checked the URI in eStore and it is formatted as per your examples. The access keys are both there (20 and 40 characters, respectively). I cannot see any spelling mistakes anywhere, and as I say, it has worked so many times before.
I went on the amazon s3 forum, and someone said to make the folder public but it didn’t make any difference.
This is the URI I am using: as3tp://alkimea.s3.amazonaws.com/natural_relaxation_course/1._lets_relax.mp3
I have read all the forum threads you give on link you provided but as far as I can see I have done all of that. What else can I do, please?
What else
Finally, it is working. You are right – I just didn’t look in the right place. My video software saves the file as .MP4 rather than .mp4. I had to change it to lower case and now it is working.
I have checked that page about bucket names many times over. My bucket is called openyourheart. It works with the unprotected video. The file is called open_your_heart1. it is not in a subfolder.
I have also read all the posts in this forum many times over to try to solve this.
I have now published the page – I am sorry I had saved it as a draft. It is http://www.alkimea.co/open-your-heart-day-1
Please, is there anything else you can do to help?
Hi
I am having the same problem. I am getting the message 200, stream not found. The video is working when unprotected. I have checked and double checked the bucket name and file name and they are the same as in my S3 account. I have checked the security credientials and they are correct.
here is the shortcode I am using at the moment. [wp_lightbox_flowplayer_anchor_text_protected_s3_video name=”open_your_heart1.mp4″
bucket=”openyourheart” width=”640″ height=”480″ text=”click here to open the s3
protected video”]
I have also tried this shortcode: [wp_lightbox_anchor_text_protected_s3_video name=”open_your_heart.mp4″ bucket=”openyourheart” width=”640″ height=”480″ text=”click here to open the s3 protected video”]
A couple of things I noticed. I have watched the videos. When I try to play the video without html5 enabled it gives me a message saying I need to enable it. Also the shortcode button doesn’t give me the option for flowplayer protected videos, only non-protected.
Also, one other question. Can you have your videos in a folder in a bucket or must they be directly in the bucket?
