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June 13, 2011 at 2:40 pm in reply to: Stamping Error Checklist – an error occurred while trying to stamp the file #24388

ME
Member

I’m afraid I don’t understand. I didn’t move the license key. I installed it in one place only ever. If there is some indication that I did move it, then that would seem to be a bug?

And the reactivation did not work. I have responded to the email I receive from Ivy. I would appreciate further assistance to get it working.

1. Signed on to WP

2. Reactivated license key.

3. Reset stamping options

4. Tried manual stamping.

Result: Failed with same error message as before.

Thanks very much,

Mary Elizabeth

June 9, 2011 at 12:19 am in reply to: Stamping Error Checklist – an error occurred while trying to stamp the file #24386

ME
Member

Thank you very much.

Mary Elizabeth

June 8, 2011 at 10:32 pm in reply to: Stamping Error Checklist – an error occurred while trying to stamp the file #24384

ME
Member

Thank you for your reply. I have followed the eventual advice, which was to email the information via the contact form. I hope this is what was meant.

Mary Elizabeth

June 8, 2011 at 5:14 pm in reply to: Stamping Error Checklist – an error occurred while trying to stamp the file #24382

ME
Member

I’ve read the related posts I can find and worked my way down through number 7 of the checklist, following all the instructions, but each time with the same error, which seems (?) to be indicating that something is missing in the installation?

It says: [path-to-plugin-file] requires a license file

Could someone please help me understand this and what I need to do to get the plug-in to work?

Thank you,

Mary Elizabeth

February 27, 2011 at 1:58 pm in reply to: No WP eStore Short Codes Button to the right of the "kitchen sink" #29603

ME
Member

All right, well, I have now installed the actual latest version and the shopping cart button with short codes now appears with the menu as expected.

I might also mention that it would be really helpful on this site to have a support menu tab that includes pages like the upgrade page, which are important and need to be accessed, but are currently not in any obvious place in the site navigation, afaics. This, uniform instructions, and identification of terms such as “Transaction ID” – which are undoubtedly clear to those who do this all the time, but are opaque to people who must work on their websites part-time and intermittently – would be really helpful in streamlining the process.

Thanks,

ME

February 27, 2011 at 1:34 pm in reply to: No WP eStore Short Codes Button to the right of the "kitchen sink" #29602

ME
Member

Okay, so I’ve now figured out that the Transaction code is from PayPal – this is not clear on the automatic download page for someone who doesn’t happen to remember that, so a note to this effect would be helpful.

Everything went smoothly and I received the code. But the link takes me to the installation and upgrade guide, (in Google Chrome 9.0.597.102) on which there is no obvious place to upgrade (and I had already been there half a dozen times trying to figure out how to upgrade.

It works and downloads a file on Firefox 3.6.13, which I keep around as a back-up for situations like this, but there is clearly a bug with Chrome.

I also notice that the order of instructions for upgrading is completely different in the email with the upgrade link than it is on the installation and upgrade page. On that page it says to deactivate first. In the email, it says to upload first.

For someone who is not deeply familiar with the process of upgrading plug-ins, this difference is frustrating, because it’s unclear which approach should be followed for best results.

Thanks,

ME

February 27, 2011 at 1:18 pm in reply to: No WP eStore Short Codes Button to the right of the "kitchen sink" #29601

ME
Member

Okay, I’ve now read this: ” I send out updates to my existing customers once I accumulate these small updates and reach a milestone and have performed a reasonable amount of testing.” and I can say with certainty that I have never received any notification of an upgrade.

Perhaps the system is not including all email addresses, for some reason?

Thanks,

ME

February 27, 2011 at 1:15 pm in reply to: No WP eStore Short Codes Button to the right of the "kitchen sink" #29600

ME
Member

Now I’m trying to use the upgrade form, and—looking back at the response letter to my purchase—there is no transaction ID of any kind, so it’s unclear how to identify oneself in order to do the update.

Any help would be gratefully received.

ME

February 27, 2011 at 1:03 pm in reply to: No WP eStore Short Codes Button to the right of the "kitchen sink" #29599

ME
Member

Further – when I select the plugin and ask WP to update, it provides an error message and tells me I have the latest version.

Thanks,

ME

February 27, 2011 at 1:00 pm in reply to: No WP eStore Short Codes Button to the right of the "kitchen sink" #29598

ME
Member

Okay – I can answer part of the question, but not all, after reading the post here:

Products not showing up

When I returned to my WordPress admin page after a long absence, it announced that 3 plug-ins needed upgrades. It provided me with the 2.8.6 version of WPeStore, so I figured that was the latest. In the case of another plug-in that required an upgrade, it automatically provided a second message when the first version upgraded was not the latest version; it did not do so with WP eStore, leaving the WP user with no indication that the version is not up to date.

This is certainly an issue worth looking into. I will now try upgrading and see if that fixes the problem.

Thanks,

ME
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Viewing 10 posts - 1 through 10 (of 10 total)