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Hi. We (more accurately our customers) started receiving this message today (but only with some products):
“The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.
Please tell the site administrator the problem was due to the following reason:
The download link (see browser address bar) couldn’t be found in the wp_eStore database.”
This only appears when trying to open the encrypted link within the purchase email. All works perfectly when clicking on the encrypted link on the Thank You page as well as through the Admin Functions section. Our debug log shows everything as “SUCCESS”. We do not use a shorten-er.
I have gone through the recommended checklist with no change. Checklist: https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte
I have gone through all the different download options – some made it worse (all links stopped working) and the others saw no change. I have it currently set to ‘Method 2, Fopen-1M (New Default Alpha)’ as this is one that allows the links to work everywhere else.
Not sure what could be the problem. As mentioned above this issue started today (that we know of). We have had some of these products selling since last September (not sure if this makes a difference).
Please help. Not sure what my next step should be. Thanks.
@admin — Sorry for the delay in response. No, this product does not use variations though they do contain digital aspects/files.
[deleted debug info after checking it]
Unchecking the Shorten Encrypted Download Links worked perfectly for us as well.
