[mam4q]

Hi – Thanks for your reply. The report was as received from the site owner.

I have since created a test product and carried out a transaction myself and had no problem successfully going to Paypal and logging in so I am awaiting further feedback from the site owner.

Once again, thanks for your reply.

T.

[mam4q]

Hi WZP – thanks for your swift response.

But I am even more confused as the test transaction was carried out from my personal paypal account which is neither underfunded or suffering from any other forms of restriction. I regularly purchase from this account without any problems and when I inspect this particular transaction it is simply indicated as ‘unclaimed’ which, according to Paypal, can be caused by:

The recipient has not signed up to PayPal and has not yet received your payment

The recipient has a PayPal Personal account (which cannot receive more than five debit or credit card-funded payments a year)

The recipient hasn’t accepted the payment

The recipient has chosen to individually accept or decline payments from customers who don’t have a confirmed postal address.

When I look at the recipients paypal account there is no indication of unclaimed transaction funds and there is nothing to be accepted.

As a further test I have tried sending a similar amound to this recipients paypal account directly from paypal and I see the same issue: payment unclaimed.

To further verify that the issue is not with the buyers account I sent a payment to another paypal account that I have and the payment went through immediately without a problem.

So the issue appears to be with the recipients paypal account and not the buyers as you suggest.

Their account is a personal paypal account that is not verified – could this be the problem?

Thanks

T

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