Paypal – Unclaimed – Clarification

[mam4q]

I’m not familiar with setting up paypal checkouts for downloads so I am a little confused by this and hope that someone can help.

I’ve setup estore on a friends site to offer paid downloads of their albums.

I put through a test transaction and was sent an email from paypal that said:

“Thank You for your purchase. Product(s) will be delivered when the payment is cleared.”

But when I login to the sellers paypal account (which is a personal account) there are no payments waiting to be cleared / accepted.

Ideally we don’t want purchasers to encounter this hurdle.

Does the seller have to setup a business account?

Is there anything else I need to know?

Thanks in anticipation

T

[wzp]

The transaction was done from an account that was underfunded, or was otherwise restricted. The transaction completes and shows up, after the buyer satisfies whatever the issue is.

[mam4q]

Hi WZP – thanks for your swift response.

But I am even more confused as the test transaction was carried out from my personal paypal account which is neither underfunded or suffering from any other forms of restriction. I regularly purchase from this account without any problems and when I inspect this particular transaction it is simply indicated as ‘unclaimed’ which, according to Paypal, can be caused by:

The recipient has not signed up to PayPal and has not yet received your payment

The recipient has a PayPal Personal account (which cannot receive more than five debit or credit card-funded payments a year)

The recipient hasn’t accepted the payment

The recipient has chosen to individually accept or decline payments from customers who don’t have a confirmed postal address.

When I look at the recipients paypal account there is no indication of unclaimed transaction funds and there is nothing to be accepted.

As a further test I have tried sending a similar amound to this recipients paypal account directly from paypal and I see the same issue: payment unclaimed.

To further verify that the issue is not with the buyers account I sent a payment to another paypal account that I have and the payment went through immediately without a problem.

So the issue appears to be with the recipients paypal account and not the buyers as you suggest.

Their account is a personal paypal account that is not verified – could this be the problem?

Thanks

T

[wzp]

Yes, that might be the problem… being unverified. Getting the account verified is as easy as providing some more personal identification information. Furthermore, you may experience difficulty processing credit card transaction through unverified accounts.

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