[florianfriedrich]

Thanks @admin!

I think, the problem is solved. No complaints sofa.

I changed the language code inside PayPal and it seemed to work.

Read this post:

https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

[florianfriedrich]

Also the characters are not displayed correctly in the email that the customer gets. It looks like this:

Har0107 – Kirchentonleitern #6 (�olisch/nat�rlich Moll) – [http://bit.ly/1DdP4hX]

Is there any possibility to integrate special characters into the store system? Or do I have to change it in the wordpress settings?

Kind regards,

Florian

[florianfriedrich]

Ok, I think I found the issue:

Download Links that do not work, all have titles that include a German character like ü or Ä.

The Download Links that have not such a character work fine…

Please can you resolve that issue asap?

That would be great!

Thanks, Florian

[florianfriedrich]

Hi Tracey,

for an update check this link:

https://support.tipsandtricks-hq.com/update-request

Florian

[florianfriedrich]

I updated to the latest store version 7.1.9 a few days ago and also again yesterday.

The links are brand new. I uploaded my latest item yesterday.

Some of the links that are sent to the buyers won’t work… and when I produce them myself in the admin panel, they work just fine!

The rare thing is that not all my links are damaged. Only a few.

The bitly shortener works fine, but same problem there.

As I said, I reinstalled the latest version yesterday evening and have no downloads since. I hope that it will be alright now, but I have to wait for customer complaints.

I’ll keep you posted.

Florian

[florianfriedrich]

Hi,

I have a huge problem and get lots of customer email complaints. Please help!

Some of my download links are not working. When they click the link, they get this message:

The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

Please tell the site administrator the problem was due to the following reason:

The download link (see browser address bar) couldn’t be found in the wp_eStore database.

This did not happen before the update to the newest version of the estore plugin. Also, when I create the links in the admin menu, they will work. But this is no solution… it would take too much time.

My website: floriansbassunterricht.de/download-archiv/

Any idea? thanks!

Florian

[florianfriedrich]

Hi,

I just purchased the wp-estore plugin. Only thing, as the other guys here: I would like to get rid of the Name field in the opt-in forms. I use these short codes:

[wp_eStore_free_download_ajax:product_id:1:end]

[wp_eStore_free_download_squeeze_form id=1]

Can you please help me?

And another thing: Is it possible to get an url of the download file, to put it as a link somewhere? Since it is encrypted, I do not know how to get just a link (without bottom, squeeze page, etc.)

Thanks a lot,

Florian

[Author]

Posts