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Update: I contacted MailChimp support. The issue seems to be hosting server timeouts during processing. Got one during a test purchase while troubleshooting with MC support:
502 Bad Gateway. The server returned an invalid or incomplete response.
Yes, it is strange. The product launched 052519. MailChimp list adds worked until 061219. There’s a total of 14 failures out of 95 purchases. I can’t see a pattern. Could this be a problem on MailChimp’s end?
Yes, the list name exists. Until the past few days, purchasers were being added to the list. Now it’s hit and miss.
Apparently their system has changed. MailChimp support says:
“The Final Welcome Email is trigged after a subscriber confirms from a opt in confirmation email. Because your list is single opt in there wouldn’t be a way to send that out. But, there is another option you can take advantage of if you would like to send a simpler follow up email to your new subscribers when they sign up .
You can create what is called an automation. These automatically send out an email you design based on triggers. You would want to trigger to fire when some one signs up to your list. For reference here’s the link to get that set up here:
Create an Automated Welcome Email: https://eepurl.com/dyilhH
THEIR REPLY:
I understand we’re having some trouble adding your subscribers in as single opt in. We can take a look into this and see what may be going on.
While the previous agent was correct in the fact that since your contacts are being added via a third party integration we wouldn’t be able to change that on our end – I did take a look at what information is being sent to us from your integration on the back end.
From what I’m seeing, they’re sending subscribers over to us via the API with the status ‘pending’ This is what is triggering a confirmation email to send. The Pending status means that they want MailChimp to wait until this contacts says Yes before we add them. To have subscriber’s single opt in, they would need to send contacts over with the status ‘subscribed’ instead. This status adds them to the list automatically without any confirmation email.
(note from me – this info below may not be applicable)
Also, in regards to a welcome automation – you can add one to your list and have it send to subscribers no matter the way they opt in or are added to MailChimp! Here’s more on how to get that set up:
Create an Automated Welcome Email: https://eepurl.com/dyilhH
Switching to a better host ASAP