[CVGSwebmaster]

Thank you. submitted log through “contact us”.

[CVGSwebmaster]

I copied it into the “reply to” area in the support forum (just like I’m typing here). Can you clarify the “contact form”? Does that mean “contact us”? Or “customer support forum”?

Colleen

[CVGSwebmaster]

Can you confirm that you received the debug log I sent on Dec 8?

Thanks,
Colleen

[CVGSwebmaster]

1. Yes, I have the debug logs turned on. In the problem cases, the ID the renewal is applied to doesn’t match the person who paid.

2. Yes, our renewal page is protected.

3. Our list of plugins is: all in one event calendar, maintenance, site kit by google, tablepress, updraftplus, wordfence security, wpforms lite, emember (plus email broadcast, bulk import, profile extended).

Thank you!

Colleen

[CVGSwebmaster]

I have done more testing of the expiration emails and here is what I have found.

(1) If I request day of expiration email only, it works perfectly (receive day of expiration email).

(2) If I request expiration emails 2 days before and day of expiration (in email settings) it works perfectly (receive the two emails on proper days).

(3) If I request expiration emails on day of expiration and 4 days after expiration (in email settings), I receive both emails 4 days after expiration (no email on day of expiration). The debug file (cronjob.txt) shows the generation of both the day of expiration email and the 4 days after expiration email on the 4th day after expiration, so it is not a hosting site email distribution issue. The emails are actually being sent and received when they are generated. It appears to be a generation problem when the “after expiration” email notice is active.

Thanks for any help you can provide!
Colleen

[CVGSwebmaster]

Continuing from message above, I was trying to say that the email link included the full URL, href, etc. The way it shows above is exactly what I want to see.

Thanks!

[CVGSwebmaster]

Is there a way when including a link in an email broadcast (using the add-on) for the email to just show the link (that the recipient can click on)? When I try to include a link, it shows up as:

Name of link

I just want to see “Name of link”

Thanks!

[CVGSwebmaster]

Hello,

I am experiencing virtually the same issue that “parks” reported. I specified in settings to provide expiration emails 2 days prior to expiration, the day of expiration, and 2 days after expiration. The email 2 days prior to expiration is received by the test members as expected. But no emails are received on the day of expiration. The “day of expiration” emails are actually received 2 days after expiration. The email for 2 days after expiration is received 3 days after expiration. Since we only have two members (for testing purposes), it seems unlikely that this is an email backlog problem (and we have no problem receiving the 2 days prior to expiration email). In the debug file, it looks like the day of expiration email is not generated on the day of expiration. Can you help?

Thanks,
Colleen

[CVGSwebmaster]

I’m using eMember with Paypal sandbox. When I do a transaction, I see the sandbox notifications (emails) to the buyer and seller that the transaction took place. The eMember “all transactions” tab shows the transaction. But the sandbox buyer doesn’t receive a notification (email) for “prompt to complete registration” even though my email settings in eMember includes this email. Is this a limitation of Paypal sandbox? Is there a way to get around it? Or do I need to give up on Paypal sandbox and use a live Paypal account?

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